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How Even Your Crappy Memory Still Helps Your Brain

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For your brain to hang on to a memory, it sometimes has to fudge the details.

Just admit it: Your memory's going—or you sometimes worry it is, anyhow. Even if you tend to remember things better than others, you still forget appointments, names, and key facts you need. You aren't always sure you're getting the details right of that one story you like to tell—it happened so long ago. Year after year, the older you get, every piece of information that you struggle to retrieve is just the latest sign of an impending cognitive apocalypse.

Relax. The fact is that your cognitive system is organized to forgetmost of what you encounter. Not only is that a good thing, but even misremembered "facts" and experiences are potentially powerful tools for your brain to draw on.

What We're Built To Forget, And Why

Much of the information you encounter each day just isn't important enough for your brain to hold onto in any real detail.

There are lots of small requests you fulfill that may matter in the moment but lose all their value—to your memory, at least—as soon as they're completed. And there are lots of inconsequential stories you hear that you're unlikely to need again after you hear them.

By forgetting, your mind is sparing you not just cognitive effort but also some emotional anguish. Sometimes people do little things that annoy you, and if you perfectly remembered the details of these slights, you might begin resenting everyone you know.

How does it decide what to ax from your memory? Your brain uses several factors to vet information for long-term retrieval, and what doesn't make the cut gets forgotten. Once you understand that criteria, you can use it to your advantage.

What Your Brain Considers Memorable

Your brain wants to store things that are likely to be important, and there are two main ways it determines importance.

First, experiences that evoke strong emotional reactions are likely to be remembered. Your emotional reactions reflect the engagement of your motivational system. When you're pursuing a goal that matters to you, you feel good when you succeed and bad when you fail. The more deeply engaged you are with the goal, the stronger your emotional reaction to the outcome of your efforts to achieve it, and subsequently the more likely you are to remember the experience.

In addition, the more effort you put into thinking about information, the more likely it is to be stored for later retrieval. Cognitively speaking, the brain is an expensive organ to operate. It's only about 3% of your body weight but consumes 20–25% of your daily energy supply. So anything you spend time thinking about is something you've literally devoted energy toward. And the brain holds on to this deeply processed information just as firmly as it does deeply felt experiences.

Second, the brain wants to store information that you're likely to need again in the future. Carnegie Mellon psychologist John Anderson has argued that the brain acts a little like a library whose lending system is constantly trying to decide whether a book is likely to be taken out again in the future. Books that are taken out often are likely to be taken out again in the near-term. And since knowledge that's needed regularly has to be stored in a way that makes it retrievable, going over a piece of information continuously ensures that it will remain easily accessible.

Anderson also points out that books are likely to be taken out if other books on a similar topic have been taken out recently. In other words, learning something related to knowledge you use often is more likely to be recalled later than knowledge in an area that's new to you. So if you need to learn something that isn't well connected to other things you already know, you need to study it often and find ways to relate it to knowledge you already have.

Finally, books are likely to be taken out again soon after they've been returned. So newer information in memory is often more accessible than information you learned a long time ago. Going back to review old information that you think you may need again in the future is a great way to refresh yourself on facts you learned in the past.

The Upsides Of Misremembering

These are all ways you can help your brain remember things, but they won't necessarily prevent it from remembering things incorrectly—at least some of the time. But even an inaccurate recollection is often more useful to you than no recollection at all.

As it connects information together in the process of storing it, your brain builds what psychologists call "schemas," structures or outlines that set your expectations for what's likely to occur in the future. Subsequent experiences that conform to your schemas are more likely to make it into your memory.

Even if that means warping their details in order to fit. In a classic study from the early 1970s, psychologists John Bransford and Marcia Johnson had participants read a story whose title suggested a certain schema: "Watching a Peace March from the 40th Floor."

It described crowds moving around, TV cameras, and speeches, but tucked in the middle was a strange sentence: "The landing was gentle, and the atmosphere was such that no special suits had to be worn." That detail didn't really fit with the schemas most people had about what took place during a peace march. So when asked to recall the story later, they didn't remember that sentence at all.

Another group in the same study did, however. They read the identical story, but it was titled "A Space Trip to an Inhabited Planet." That strange sentence suddenly made plenty of sense, and they recalled it much more easily than the other group could.

When you experience unfamiliar situations, you tend to pay more attention in the first place to the parts that fit with your existing schemas. Then, with time, your memories of those situations continue to morph, bringing them further in line with your brain's most typical schemas—and further from the truth.

But that cost to accuracy is the price of admission to your long-term memory. When you recall a memory, it feels as though you're just summoning it up wholesale, but in reality your mind is reassembling disparate bits of information from various locations in your brain, using its schemas as assembly instructions to build something coherent. So maybe you combine details of two totally different events or remember something that didn't happen at all.

But even with those inaccuracies, many of them trivial, the memory you construct is still useful to you—because it makes sense. That connectedness and sensibleness (rather than its accuracy) allows you to recall more information than you could had you tried stuffing bits of disconnected data into your head. So even if that isn't exactly what Aunt Marge said that made your cousin spit out his cranberry sauce that one Thanksgiving, it's okay to remember it that way. Otherwise you may not remember it at all.


Part of this article is adapted from Brain Briefs: Answering Questions to the Most (and Least) Pressing Questions about Your Mind by Art Markman and Bob Duke. It is reprinted with permission.


Bae, The Top Dating App for Black Singles, Is Going Global

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It was recently acqui-hired by if(we), the parent company of Tagged, one of the largest dating sites in the world.

Bae, the fastest-growing dating app for African-American millennial singles in the U.S., is going international. The app was just acquired by if(we), the parent company of Tagged, one of the largest dating sites in the world, with an eye to becoming the place for black singles to meet, play, engage, and find love. The Bae name is being retired and its users will be streamlined into Tagged and its global dating pool.

Cofounded in 2013 by tech-savvy brothers Brian, 28, and Justin Gerrard, 30 and friend Jordan Kunzika, 22, a first-generation, Angolan-American, Bae grew out of a conversation that came up over a dinner for young entrepreneurs in NYC.

When the topic turned to online dating, the three began to discuss the difficulties that their peers were facing when trying to meet people on Tinder and other apps.

"For many of our friends of color, particularly black men and women, the experience on mass-marketing dating apps like Tinder and Match was unfulfilling, and at times degrading," says Justin Gerrard. "Black male daters typically had to send 10 times the number of messages as their white counterparts to receive one response and black women were fetishized for their looks and flooded with inappropriate comments."

By combining their love of technology, serious smarts (the trio boasts degrees from Dartmouth, Harvard, and the University of Virginia) and a desire to fix the problem of dating bias, Bae was launched at Howard University in April 2014. The three friends only had a $140 marketing budget but possessed plenty of faith that they'd found the answer to the specific dating woes that affected black millennial daters and those looking to meet them. Their solution lay in making it a niche site and marketing it to black millennials, who were unsatisfied with more general dating apps that weren't meeting their expectations (Tinder, Match).

"Niche dating apps can be more successful than regular mainstream apps because you have the ability to attract people with similar interests and possibility with the same cultural foundations," says Neeta Bhushan, a dating expert and author of The Emotional Grit Guidebook. "When narrowing the dating pool, it may help people find long-term success and create deeper connections."

Bae (named not just for the term of endearment but also for Before Anyone Else) received 17,000 downloads in its first month and grew from there. After explosive growth and praise from Techstars and Facebook's prestigious FbStart Accelerator Program, as well as plenty of media profiles, Bae was officially acqui-hired by if(we) last month.

"After watching Brian and Justin's success positioning Bae and growing its audience, it was clear to me they could make an even larger impact working with us at if(we) leveraging our scale and resources," says Louis Willacy, head of M&A at if(we). "It's rare that you find a team that fits so well with your immediate needs, so the stars were truly aligned here."

Brian and Justin moved from their New York City headquarters to San Francisco to lead marketing and growth across if(we)'s entire portfolio, which includes Tagged, Hi5, Fandom, and new social streaming site WeChill. Kunzika joined Google's Virtual Reality practice as an engineer in residence.

Not everyone swipes left on the concept of long-distance dating but the Tagged team is counting on it.

"Dating has definitely become less and less localized," says Willacy. "At Tagged, two-thirds of our users are outside of the U.S.," he says. "Also, great features in the app allow you to find potential matches all over in advance of vacations or trips to other countries."

The Gerrard brothers have a dual challenge of growing its loyal user base as well as enlivening Tagged, a social media site that's been around since 2004.

"While Tagged may not be the bright and shiny new thing, we have vast knowledge of our users and what they are looking for in new dating experiences," said Gerrard. "It has successfully navigated the dating space in the U.S. and internationally for 12 years and remained profitable despite the emergence of hundreds of new players over the last decade."

Gerrard says Bae's devoted user base will have access to the features they've come to love when they switch over to Tagged.

"If anything, the Bae community will have an even better experience with Tagged's more robust features," he says. "Now users can swipe and browse potential Baes from around the world, play the addicting Pets game, and chat directly with friends in our Feed experience."

How The Gig Economy Will Change In 2017

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Growing or shrinking? Changing the way we work? Experts weigh in on how freelance, gigging, and contract work will change this year.

The gig economy has been on the rise for several years, and many reports point to an continued trend in American workers taking on both side gigs and cobbling together a living from a hodgepodge of short-term work or longer-term contracted jobs.

Findings from Adobe revealed that as many as one-third of the 1,000 U.S. office workers they polled had a second job and more than half (56%) predicted we would all have multiple jobs in the future. The annual report from Upwork and the Freelancers Union found that more people than ever are choosing to freelance, up to 55 million this year, or 35% of the total U.S. workforce. As many as 81% of traditional workers they surveyed said they would "be willing to do additional work outside of [their] primary job if it was available and enabled [them] to make more money."

Faith Popcorn, the Fortune 500 futurist, tells Fast Company not to overlook the impact millennials will have on the gig economy. The largest cohort in the workforce "inherited a bad economy, have little prospect of home ownership, and come bearing deep college debt," Popcorn says, so "the idea of one career seems increasingly untenable." She believes that automation and AI will only accelerate the rise of gigging. "Ironically, automations like self-driving cars will eliminate some jobs (i.e., driving for Uber), and give way to new forms of gigging yet undiscovered," she says.

We asked a variety of experts what they thought would happen to gigging in 2017. Here's what they told us.

A Major Impact On HR

Jim Barnett, CEO of Glint, a maker of employee engagement software, says the shift toward independent contractors and contingent workers will trigger equally seismic shifts in HR technology.

For employers, Barnett says, on-demand hiring lowers costs and creates more competition for talent while traditional workers' career paths are phasing out and being replaced with temporary jobs focused on skill (versus career) development. "Traditional metrics will need to be tweaked in order to properly measure these workers in terms of engagement and retention," he says. "This will require significant gains in speed and agility in order to quickly identify work/projects in need of attention, source employees with the required skills, and staff project teams that can quickly perform the necessary task."

Make Way For Virtual Reality

Shaun Ritchie, CEO and cofounder of Teem meeting software and analytics, believes that this is the year VR is going to change the way the workplace collaborates. "In-office employees and remote or gig workers will be able to connect like never before via video and telepresence," says Ritchie. And he predicts, "VR will be used to accommodate the evolving definition of "employee" to include both workers in conference rooms and gig workers contributing remotely."

New Job Descriptions

Sanjay Sathe, CEO of career coaching platform RiseSmart, sees gigging evolving out of traditional roles. "Where freelancing was most often thought of for creative work (editors, graphic designers, web designers) and contracting was thought of for IT-related positions (programmers, project managers), the gig economy has begun to encompass all types of roles," he explains, including senior-level executive positions in career paths such as finance, accounting, and IT.

Sathe believes that making space for gig work across an organization will make it more agile and responsive to the market: "While 67% of companies do presently limit the number of these types of positions, according to 2016 Workforce for the Future Survey, having gig positions means they are able to onboard new talent and off-board unneeded skills without the burden of employment taxes and paperwork."

Agility comes from being able to hire professionals faster for gigs because, Sathe notes, it requires fewer approvals from various internal managers and HR. "It is often a decision made quickly and without posting as a traditional job might be advertised," he adds. Sathe observes that this can works in favor of the candidate, "as long as the candidates are agile enough to meet to varying demands of companies and are responsive when they receive inquiries about these gig positions."

Expanding Professional Networks To Source Talent

Stacey Engle, executive vice president at Fierce, a global leadership development firm, says that employers can start by using the idea of the gig economy inside of companies. "For example, providing opportunities for employees to choose assignments in different areas," she notes.

Companies facing an in-house shortage of skills will increase their reliance on "networked" professional service firms to efficiently source specialized independent talent to tackle a number of business challenges, according to Gregg Fisher, managing partner at The Stem, a consultancy specializing in customer engagement and digital transformation.

Fisher says several "networked" professional services firms made up of independent consultants possessing highly specialized skills have come to market in recent years. "A notable example was PWC's decision to launch its Talent Exchange to match independent consultants to client projects," he says.

Such firms provide management consulting, marketing, research, and creative services to industries including pharma and life sciences, among others. "These firms have gained traction as a result of their business model, which offers clients efficient, on-demand access to expertise, which they don't possess in-house," he notes.

The number of senior-level independent consultants will continue to grow and fill out these networks, says Fisher, because of limited job security and changing attitudes toward work. "An increase in the number of in-house professionals with fragmented skill-sets as a result of technological change will increase pressure on companies to tap into highly specialized talent that has chose to operate in the independent consulting marketplace instead of at traditional firms," he explains. For example, says Fisher, "Merck turned to networked consultancies like The Stem to provide a wide variety of digital skill sets to support their ongoing digital transformations."

Popcorn says these shifts will have the greatest impact on millennials, creating something she calls the "Living in the Blur" paradigm. "It's a tech-enabled, nomadic existence in which there's a constant mix of business and pleasure; where traveling for a job is no problem in a Sharing Economy; where professional and creative passions are pursued one moment, and the next, one is all but an automaton, tackling Mechanical Turk tagging projects," she says. "These contradictions will cohabitate as we deal with the economic and industrial fallout of a quickly morphing society."

Can IBM's Watson Do It All?

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Big Blue's artificial intelligence division is a sprawling effort to corner seemingly every market in AI.

From winning Jeopardy in 2011 to helping write a sad song last year, IBM's Watson cognitive computing platform is all over popular culture. Press releases fly out about Watson producing a movie trailer, powering a Macy's shopping app, even controlling lights on an internet-connected dress—along with more serious applications like working on cancer treatments. It seems, from IBM's hype, that Watson can do everything.

But Bernie Meyerson, IBM's chief innovation officer, wants to dial back the hype in some ways, calling Watson "just the first step on a very, very long road." Watson can be helpful in a lot of industries, such as medicine, which are awash in data, but it can't replace people, he says. And Meyerson is wary of the baggage that the term "artificial intelligence" brings with it—notions that we're anywhere near computers that can think like humans. (IBM tends to favor terms like "cognitive computing" or "augmented intelligence.")

"It's not about the damn Turing Test," Meyerson says in his tough Bronx accent. "I'm not trying to fool somebody [into thinking a computer is a real person]. Gimme a break. That's never been the point." Watson's job, he says, is instead to work through the rising flood of data that modern technology is producing—far more than people can handle. "That is, potentially, a hard stop to human progress."

A doctor reads about a half dozen medical research papers in a month, Meyerson says, whereas Watson can read a half million in about 15 seconds. From that, machine learning (one of the key types of artificial intelligence today) can suggest diagnoses and the most promising course of treatment. Watson was trained on cancer at Memorial Sloan Kettering in New York City—reviewing research, test results, even doctors' and nurses' notes to discover patterns in how the diseases develop and what treatments work best.

It's doing some of the doctors' jobs—taking on an inhuman amount of grunt work—but it's not replacing them, Meyerson stresses. "Human brains bring passion to the work, they bring common sense," he says. "By its definition, common sense is not a fact-based undertaking. It is a judgment call."

He gives the example of a radiologist looking through dozens of MRI images of the brain. A tiny but deadly hemorrhage could be less than 4mm long. Machine vision (another type of AI) can zip through the images and circle any marks that look like a brain bleed for the doctor to examine. "You may have circled 20 places. Well that beats the hell out of looking through 150 images," he says. "Your ability to see the thing can go from damn near zero to damn near 80% to 90%."

Watson Health, as IBM's offering is called, isn't alone in providing machine learning, machine vision, natural language processing, and other AI to the medical field. And competitors also temper their claims. "Does [AI] really understand cancer? Not like a doctor does," says Tim Estes, CEO of AI company Digital Reasoning. "But can it see signs of cancer based on how cancer is talked about? Absolutely." His firm, which started with government counterterrorism clients, then financial sector clients, is now moving into health care.

Making Watson Elementary

Digital Reasoning is just one among many AI companies that focus on an industry and maybe move cautiously into new ones. For instance, Clarifai has built a powerful image-recognition system used by companies such as Unilever, Trivago, and BuzzFeed. Textio specializes in natural language processing (NLP)—understanding nuance, such as bias, in how people write; it offers NLP specifically for job recruiting. Other companies focus their AI on the job interview process. Yet others focus on law, such as surfacing evidence or analyzing contracts. LexMachina (owned by LexisNexis) specializes in analyzing the track records of judges and attorneys that a lawyer may be dealing with; it covers only patent and antitrust litigation.

IBM, in comparison, really does try to do almost everything with AI. Watson is an agglomeration of about 30 products, aimed at dozens of industries that range from small to gigantic and require anything from little technical knowledge to advanced data science skills.

But it all started with a few games. The origins predate Watson, to a system called "Deep Blue" that in 1997 beat the reigning human chess champion Garry Kasparov. In 2011, IBM named its AI in honor of the company's first CEO, Thomas J. Watson. Its first achievement was to beat Jeopardy's winningest contestant, Ken Jennings, in February 2011.

Rivals criticize IBM for pursuing publicity gimmicks. Big Blue calls them grand challenges to push its technology. "If we can solve these problems, we will have built something of high value to IBM's clients and society in general," Eric Brown, director of Watson Algorithms, said at the Watson Developers Conference this past November. Selecting among a vast number of possible chess moves and strategies improved Deep Blue's search ability, he noted.

In 2004, IBM's capacity to understand the nuances and multiple meanings of natural language (the way people really talk and write) was pretty poor. Tackling Jeopardy was a fun, visible way to improve that technology, Brown said. It took seven years.

In August 2011, Watson went from a project to a product. "We spent the fist two and a half years working on solutions, specifically in health care, that gave us enough experience to understand what was needed to build those solutions," says Rob High, Watson's CTO.

Watson has sprawled since then. At its World of Watson convention in October 2016, IBM introduced new AI services for marketing, order fulfillment, supply chain management, workplace collaboration, and human resources (including recruiting and hiring). It already had offerings for health, education, financial services, and "internet of things" management of connected gadgets and sensors. It's now working on a smart assistant for cars through GM's OnStar program.

Beyond industry-specific services, IBM also has a DIY offering, Watson Developer Cloud. "At the end of 2013 we were becoming quite aware that we couldn't keep up with all the demand that was out there for the different solutions that everybody wanted," says High. Like Apple with the iPhone and App Store, in late 2015 IBM opened up Watson APIs (application programming interfaces) for developers to plug their own programs into its cloud-based AI system.

Watson APIs include visual recognition to challenge a company like Clarifai, for instance. There are eight language tools, including ones that translate, analyze the sentiment of posts it reads (challenging sentiment analysis offerings like Adobe's), assess the tone that comes off in text that clients write (Textio's territory), and even try to understand the personality of users, such as customers interacting with a service bot.

"As we ramp Watson up, this huge developer community can operate on the platform," says Myerson. "Because who says we have a lock on all the applications that can be necessary?" That drums up business from clients who build Watson apps for their companies and then pay for use of the service.

Then there are simpler tools that a non-techy person could use, like Watson Analytics. People can upload any data—say, from a spreadsheet. The online tool walks users through its analysis of patterns or anomalies, such as in sales figures, and correlates them with other info sources IBM provides, like weather and location information. Users can ask Watson questions about the data and what Watson has found by typing or speaking in normal patterns, the way people really talk. Watson Analytics is IBM's answer to other business intelligence software rivals, like Microsoft Power BI, Qlik, and Tableau.

The goal, it seems, is to put IBM at the center of artificial intelligence whenever possible. "We create a platform on which it sits, and it's eminently adaptable because you can call up services from the platform," says Myerson. "What we're really enabling is an ecosystem which will not just be us. It will be us plus those globally that decide, 'Yeah, I can use this as a tool.'"

Open The Pod Bay Doors, Watson?

There's one kind of AI that IBM isn't developing: the human-like artificial general intelligence (AGI) fantasized in movies like 2001, Her, and Ex Machina. There's a good reason why IBM doesn't work on AGI: It doesn't, and may never, exist. "I tend to be—how should I put it?—focused more on execution," says Meyerson, who took his PhD in solid state physics to IBM in 1980 to work on silicon chip development. "Currently we are so far from general intelligence." He points to the Turing test as a red herring. "Even if I trick you into believing that behind the wall is a human being as opposed to a computer, what does that have to do with it being necessarily intelligent?"

There may be a simpler benefit to the Turing Test approach, though: An AI that seems "real" is easier to relate to. Making AI feel more accessible is important for IBM's strategy to keep growing. At its Watson Developers Conference, IBM unveiled a new, experimental offering called Project Intu that aims to understand not just what people say, but their mood when they say it, even their personality. It already has technologies for this, like Watson's language tools. Intu will gather data like the weather to judge how that may affect people's mood.

Watson can also ape a tone to match the user. According to High, "We can, by combining all those things, synthesize an emotional state for the interface that when I'm interacting with it, I can hear through its tone either greater or lesser happiness, for example, that is a little more appropriate for the circumstances." That could include changing rate and tone of voice, like being chipper, sedate, or apologetic. High promises that a customer service bot could even talk down an irate customer so they can focus on fixing the problem.

"I don't want to go so far as to say we've synthesized the human mind's ability to form emotional positions, because that's not the point, right?" High says. "The point is to have an emotional state that can be used in a way to interact with me."

In other words, Watson is faking it. There isn't a human or anything else sentient behind the wall. IBM isn't building an AI that could decide to take over the world. But it is striving to build a business that can take over the world of AI.

How Volunteer Reviewers Are Saving The World From Crummy--Even Dangerous--USB-C Cables

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Helpful though they are, plucky small bands of testers can't make up for the lack of independent consumer-focused labs for tech equipment.

Benson Leung didn't set out to become a prominent cable tester, whose work is cited from one end of the internet to the other. But this role was thrust upon him because of his know-how, his access to test equipment, and his interest in serving users of hardware he helped create. And it filled a hole left by a fading standby of the computer world: test labs associated with tech magazines.

A member of the Google team that developed 2015's Pixel C tablet, Leung worked on the software that handled the device's USB data and charging. The Pixel C was among the first devices that used USB-C, along with Apple's 12-inch MacBook, which shipped around the same time.

USB-C epitomizes the "universal" in Universal Serial Bus. It uses a connector that comes in a single shape and size, escaping the various full-sized and micro flavors of other USB types. It's reversible, so there's no preferred orientation to plug into a jack. While it handles USB 2 and 3 (up to 10 Gbps), through so-called "alternate modes," USB-C also handles the DisplayPort and Mobile High-Definition Link (MHL) standards, permitting it to be used to hook a PC, tablet, or phone up to a display. In addition, USB-C adapters can convert data flow to Ethernet, FireWire, and other protocols. (Intel adopted USB-C for its 40 Gbps Thunderbolt 3 standard—used in Apple's new MacBook Pros, and backwards compatible with everything else USB-C supports.)

Apple MacBook with USB-C Ports[Photo: Flickr user Maurizio Pesce]

All the universality in the world doesn't help if all the pieces of the ecosystem aren't up to snuff. An early Pixel C tester told Leung that some third-party USB-C cables had issues. Sometimes he couldn't charge, sometimes data wouldn't transfer, and—worst of all—sometimes the cable would undercharge via a hub or charger, causing a brownout. "Upon closer inspection, I determined that the cables themselves were faulty, not our Type-C implementation," Leung says.

Leung started ordering cables for sale on Amazon in mid-2015, and found that eight out of 10 of the best-selling ones were out of compliance with the USB-C standard. They were missing necessary electrical components or had the wrong ones, and could allow what he labels "dangerous conditions."

That's problematic, because Type-C is the first standard conduit for USB that's being widely used to carry power far above the maximum 12 watts common for mobile devices, permitting it to replace the proprietary laptop power bricks that have been around for decades. Apple's new 15-inch MacBook Pro, for instance, can draw a hefty 87W over its USB-C connection. A cable that's not in spec and is pulling that much juice can cause real harm, damaging a laptop or mobile device, or potentially causing a fire. (A proprietary power variant, Quick Charge 2.0 and 3.0 from Qualcomm, uses a USB Type-A connector—the larger, more familiar port found on most computers—and can handle up to tens of watts paired with the right cable and adapter or USB battery pack.)

Leung started performing more rigorous tests and leaving detailed reviews on Amazon, the sole source for some of these cables and adapters, as part of his work on USB Type-C at Google. By late 2015, his reviews were the go-to source for knowing which USB-C items to trust. Some people created spreadsheets to help track his reviews, and he linked to them from a section on his Google+ page.

In February 2016, he published a review that 4,258 Amazon users have voted "helpful" and which has been linked to innumerable times since. "[This] cable (1-star review score, straight off) seriously damaged the laptop computer I am using for these reviews, a Chromebook Pixel 2015, and two USB PD [Power Delivery] Sniffer devices (Twinkie)," it reported.

A Leung Amazon review of a particularly problematic USB-C cable.

Leung has found other recruits along the way, who have volunteered to test hardware in a rigorous fashion and report their results. Chief among them is Nathan Kolluru, who evaluates gear at his own expense and on his own time. Kolluru isn't affiliated with Google, but he has been recognized by Google's review program as a Top Contributor, due to the positive response from his posts. Kolluru has also seen the downside of being fully independent: In July, he wrote about a warning from Amazon that he risked termination of his Prime account after he tried to return some non-standards-compliant cables.

But surely this isn't how the hardware world should work for consumers. Shouldn't there be a formal source of information about a new technology's promise and pitfalls that isn't reliant on manufacturers and industry trade groups?

Well, yes, there should. And for a glorious few decades there was, in the form of test labs at computer and other electronics trade magazines. Before the rise of the internet, tech companies that wanted to reach consumers and businesses bought advertising in magazines such as PC Magazine, PCWorld, and InfoWorld. That made such publications highly profitable, which funded large staffs and testing labs.

A USB-C cable and some of the port variants it's compatible with.

The labs often borrowed equipment from manufacturers for short-term tests, but also had budgets to buy and retain hardware to test over time and across generations, as well as purchase, train on, and operate professional testing gear. That era is now a distant memory, as tech companies spend ad budgets more efficiently on the internet and shift much of their dollars from media sites to social networks.

The closest thing that remains at any scale is probably The Wirecutter, recently purchased by the New York Times. It carries out rigorous testing, but relies on freelancers and outside lab partners, and has a tight focus on consumer gear that has the most interest, not the huge array of tech that magazine labs used to prod and review, sometimes in reviews that appeared on the day of a product's release.

Product still get reviewed, of course, but rarely using precisely the same tests, equipment, and circumstances over time. Publications such as The Verge, the Wall Street Journal, and PCWorld focus on products where the consumer and business interests are, and where the money is: laptops, TV sets/monitors, phones, and a limited number of related categories.

While Consumer Reports still has labs in which it tests appliances, cars, and electronics, its recent report that Apple's MacBook Pro models had erratic and widely varying battery life revealed a problem: The results seemed impossible, but no other organization had tested as extensively as a check or confirmation.

Making USB-C Behave

The USB Implementors Forum (USB-IF) creates the specifications used by manufacturers across the USB ecosystem, some of whom sit on the group's board and participate deeply in the standards creation process. It continues to fill the role it has had for many years in the consumer/manufacturer relationship.

"USB Type-C is literally the name of the connector or port and/or the cable and connector," explains Jeff Ravencraft, the president of the USB-IF. Type-C doesn't cover the protocols that run across it, some of which are separately handled by the USB-IF and some by other trade groups.

Ravencraft's group offers a certification program to both members and non-members that allow the USB trademarks to appear in marketing and on a product. Products that pass certification meet a suite of technical parameters. But everything that calls itself USB hasn't necessarily gone through that testing.

One thing the organization aims to ensure via compliance is a graceful fallback. "We always want to ensure there's no silent failure for the consumer," Ravencraft says. If a cable can't deliver 50W of power, it should deliver some power. If it can't handle USB 3.0, it should work at USB 2.0 speeds.

But Ravencraft says the USB-IF's true power is limited to policing when devices that carry its marks don't meet its specs and when hardware it hasn't certified uses its logos. "We will take action if we see something that we're aware of that may be harmful," he says. "If we believe we have grounds to intervene, we do that quite regularly."

USB-C has been a tougher nut for the trade group than previous iterations, because "this isn't grandma or grandpa's USB 2.0," Ravencraft says. Type C is much more difficult for hardware makers to implement, which means it's tougher to deliver products to spec. "Not just any garage shop can throw together these products and have them work right," he says.

The USB-IF works with retailers and government agencies worldwide to deal with trademark violations related to bad or dangerous USB-labeled products. This can include blocking imports. Meanwhile, Amazon and other brick-and-mortar and online stores don't test cables, dongles, adapters, and other associated doodads offered for sale by third-party sellers and brand-name companies, some of which use Amazon as their sole sales channel. But they have a working relationship with the USB-IF that goes both ways for reporting problems.

Ravencraft admits that it has been "very difficult and very hard" to ensure that consumers get exactly what they believe they're paying for, because of the sheer enormous quantity of what's available for sale. "We're seeing some percentage of the 4 billion USB products shipped every year," he says.

Consumers can check whether a given device's certification is legitimate via the USB-IF's website, although I can't imagine many doing so. Instead people rely on word of mouth and reviews, even though they may simply buy the cheapest adapter or cable available, having had decent luck with other, less-potentially-fraught purchases before.

It's impossible to blame the USB-IF for hardware it didn't test or that, if certified, isn't made to the same standards as the tested units. The gap between this certification and a customer purchasing a product is where Leung and his colleagues fit in, and where consumers can get burned, sometimes literally.

Avoiding The Danger

Leung offers a lot of practical advice for avoiding USB-C troubles. He said most of the cables that cause difficulty use an inadequate resistor—a component that reduces current, among other capabilities—allowing a USB-C device to draw too much power, damaging an AC charger or host computer. "This is a potentially dangerous condition, not just one of inconvenience," he says.

Using the cables and adapters that come with a device or choosing a brand-name third party with a known reputation matters. In the past, Leung says, experts have told consumers to avoid overpriced HDMI, Ethernet, and other cables, as cheaper, no-name variants typically work just as well. That's simply not the case with USB-C.

Leung says some cable and adapter makers have sought his advice after he started to publish reviews, and some making the worst cables have removed the offending products from sale, destroyed their inventory, and redesigned their products. (The janky cable he reviewed in February 2016, for instance, was pulled from the market.)

A USB-IF infographic about the organization's program to certify USB-C chargers.

That's similar to the function that magazine labs had in the past, as a bad review from a test lab could tank sales and help consumers, and sometimes lead to overhauls in product design or even company management.

It's possible that even in the heyday of trade publication ad dollars, USB-C would still be a hard one. For starters, labs rarely reviewed cables and adapters, though they might have made an exception with USB-C once it became clear that such accessories were causing problems. Leung and the USB-IF agree the spec is not easy to support, however necessary it is to move the industry forward on a single, unified connector. Leung says most of the experts who know the technology best are making products at Apple, Google, HP, Intel, and other major companies.

There's a little light for consumers and businesses on the horizon. Partly in response to the difficulty in being sure about USB-C compliance, the USB-IF has announced an authentication standard that can be built into USB-C connectors. (USB-C, like Thunderbolt and Apple's Lightning, already requires something like a tiny computer in every cable jack.)

The authentication will rely on certificates, just like a web browser establishing a connection with a server. The USB-IF will issue master certificates to companies for each USB vendor ID they manage. Companies will run their own public-key infrastructure to manage and distribute certificates that derive from those certificates; a product model could share the same certificate for every unit made or the manufacturer could issue a unique one per device.

With a computer, smartphone, or tablet of the future that has this authentication built in, a user or system administrator will have options about whether non-authenticated plugs will "light up." So before any power or data starts flowing, a plug will have to prove it's legitimate under USB-IF rules.

Rahman Ismail, the chief operating office of USB-IF, says the authentication will work both ways: A USB flash drive could refuse to function in a non-approved laptop, while a laptop could refuse to start a data connection with an unauthorized flash drive. It's uncertain how Microsoft, Google, and Apple might present this to consumers. But enterprise managers will surely welcome the ability to set policies for entire fleets of devices that they supervise. (This capability could also be misused to block third-party USB-C add-ons—for instance, forcing a MacBook owner to buy USB-C cables from Apple—but I think the market would speak loudly about that.)

Authentication can't take the place of robust, independent evaluation. And Leung and a few others can't replace the former might of dozens of staffers across multiple magazines pounding away on hardware to find flaws. The gap will still remain between consumers' expectations and their confidence that the gear they buy does what it's supposed to do—and does it safely.

Here's What Employees Should Be Worried About This Year

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A lot is likely to change for American workers in 2017. Here are the biggest things on the horizon and a few things to be hopeful about.

A lot changed in the world of work in 2016. With a new administration taking office this month and dramatic cultural shifts like increasing momentum on the movements for paid leave and a higher minimum wage, 2017 is sure to be marked by a lot of dramatic changes.

Here are a few of the big issues that will surely bring about anxiety for most American employees, and why the issue remains in flux.

The Future Of Health Care Is Anything But Certain

With many politicians (including the incoming president) promising to repeal the Affordable Care Act (ACA), the future of health care coverage remains up in the air. By the end of 2016, 6.4 million people had signed up—most recently there was a surge of more than 400,000 people adding the coverage, reported the New York Times—showing a marked anxiety about the possibility of an ACA repeal. And no one is quite sure how it will be done.

For the millions for Americans who don't have employer-sponsored health care, the uncertainly of coverage will be a major worry this year.

The Silver Lining: Though much is still unknown about the future of the ACA, the Trump campaign has taken great pains to insist that the changes will not impact people's current coverage. Most recently, Trump's adviser Kellyanne Conway told MSNBC that U.S. citizens would not lose coverage under the new program. (She did, however, admit that the plan for the new health care system isn't cemented yet.)

Wage Uncertainty Will Continue

Over the last few years, a movement has risen trying to raise the minimum wage. While it was gaining traction, it's unclear with the new presidential administration just how far it will be able to get. President-elect Trump has said he supports a $10/hour minimum wage, but has also remarked that he doesn't believe there should be a government wage floor. So if the activists trying to bring the hourly wage up were hoping to get backing from the new administration, that now seems highly unlikely.

Read more: Is A $15 National Minimum Wage Actually Feasible?

In 2016 legislation was enacted to make sure people were paid proper overtime. That, however, has recently been overturned by a federal judge in Texas. Putting both of these examples together, it becomes clear that the movement for workers—both salaried and waged—to get better compensation remains in peril.

The Silver Lining: Though fights to get lower-paid workers better compensation may be seeing roadblocks on a federal level, states are continuing to see progress. For example, minimum wage saw a big bump on January 1 of this year in both New York and New Jersey.

Automation Is Likely To Become More Commonplace

Sure, the AI future isn't going to transform work in a few months, but roles are already beginning to shift. HR, for instance, is becoming more of a software issue than it is a human role—be it for better or for worse. More, technological advances are creating ways for machines to do the jobs that humans once did. Data analysis can be done more or less automatically thanks to machine learning and algorithms. And, as Fast Company's Jared Lindzon points out, other professions—like those in medicine—are using gadgets like wearables to help assist them. All of these automations are taking away human need where it once was.

The Silver Lining: Although automation seems scary and dystopian, for many industries it brings about better accuracy to the task at hand. Not to mention, these changes happen gradually and not in one fell swoop. So, for the time being, it's likely going to be software-assisted roles and not machines taking over for humans completely.

Full-Time Jobs With Benefits Will Continue To Disappear

Simply getting a permanent job won't be easy. The freelance economy will continue to grow, with more Americans working contract gigs. For some, this is a good thing—it lets them set their own schedule and do whatever work they want to do on the side. But it also creates anxiety, as the freelance employers aren't providing benefits or other similar protections to these employees. While many headlines make out the trend of the gig economy to be a good thing, as this type of work continues to rise, it could create an impediment for people looking for a traditional salaried full-time job.

According to one statistic, there were 55 million freelancers in 2016, representing 35% of the U.S. workforce. That's up from 53.7 million people in 2017. For many, income is gig-based and fluctuates highly based on demand. More, nearly all of theses workers depend on the availability of benefits for non-full-time employees. With changes to health care law on the horizon, this could provide anxiety for those hoping to remain their own boss. But for others who are looking for a full-time gig, the trend seems to be going toward many employers preferring subcontractors.

The Silver Lining: Many of these "sharing economy" companies follow the adage "move fast and break things." And smaller organizations and governments are the ones working to fix them. With that, city and state governments have spent years trying to properly account for companies like Uber. Seattle, for instance, passed a law last year that allowed for-hire drivers to unionize, paving the way for more gig economy workers to receive more protections.

It's Not All Bad, There's Still Room For Hope . . .

The work landscape will inevitably change in the coming years. And there will undoubtedly be fights for employees to retain (and hopefully gain) their rights. But struggles are what often lead to greater success. And small organizations fighting to represent the myriad American workforce are what is going to help bring about changes for the better.

As the silver linings show, both governments and individuals are still paving the way for an equitable and healthy workplace. The next few years will be when the real fight begins. But with small victories every day—such as local governments allowing gig workers to unionize or minimum wage laws seeing local bumps across the country—we can expect to see more, similar occurrences in the future.

But, of course, there's still a lot of work to be done.

How To Calculate How Valuable You Are To Your Boss

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Are you getting paid fairly? Here's how to figure out your worth and how to ask for (and get) a raise this year.

If you're like most people—64%, according to Payscale's "2016 Compensation Best Practices Report"—you feel like you aren't being paid fairly. Yet, the same study found that 73% of employers feel like their employee compensation is up to snuff.

Why is there such a difference in perception? It may lie in how each is measuring worth, says football analyst and former Oakland Raiders CEO Amy Trask, author of You Negotiate Like a Girl: Reflections on a Career in the National Football League. Once the highest-ranking woman executive in the National Football League (NFL), Trask is no stranger to negotiating for herself and measuring the worth of those on her team.

"Ultimately, when a business is looking at any employee, it really is a cost-benefit analysis. Is that employee's value to his or her organization equal or greater than his or her cost, or does the organization believe his or her value will ultimately be, over time, equal to or greater than his cost?" she says.

But there are several facets to evaluating cost-benefit, as well as some additional factors that you should consider when calculating your ask. Here are seven questions that can help you understand how much you're really worth to your company.

Am I Measuring By The Company Yardstick?

We've probably all seen people who are hard workers, but the areas in which they work or the projects on which they focus aren't the same ones prioritized by the company. Trask says you need to have a crystal-clear understanding of what your company's goals are, as well as what your managers consider important.

For example, let's say your company's looking for increased innovation from employees. They want new ideas and solutions that they can bring to market. You might spend time developing productivity solutions to help people get more done and collaboration mechanisms to help them work seamlessly from wherever they are. But if your efforts aren't focused on generating the results your higher-ups want, then all of that effort isn't really going to help your case for being paid more, Trask says.

How Much Of The Bottom Line Is Mine?

Trask likes to see metrics when someone comes to the negotiating table. For many supervisors to justify a fat raise, they've got to be able to show that you've earned your keep. So, start looking at metrics. Did you save the company money by implementing some lean approaches? How much? Did that lead-generation campaign produce better than expected? Tell them.

You can also make the case for why your efforts mattered, as long as they're in sync with the organization's values. Trask says one of her employees had made improvements to the Raiders' website and social media platforms. That was okay, but not a major priority. However, the employee then went to the ticket, luxury suite, and sponsorship departments and both helped them understand the improvements and brainstorm how these platforms could help them improve sales. That showed both initiative and an understanding of some of the big-picture objectives of the company.

What Does The Market Say?

Salary levels vary based on experience, skill level, and geography. It's important to understand, by objective measures, what people in your field and in your area are being paid, says speaker and salary negotiation expert Jim Hopkinson, author of Salary Tutor: Learn the Salary Negotiation Secrets No One Ever Taught You. There are a number of resources to get intelligence on salary levels:

Salary research websites.
Sites like Salary.com, PayScale, and Glassdoor have added new elements of transparency by allowing people to anonymously share salary levels for different positions at different companies.

Job board sites.
This is typically more useful for new positions, but looking at similar jobs with salary ranges posted—he estimates that roughly 20% list such ranges—can give you a good idea of what a new hire is getting.

General salary surveys.
Industry pay surveys and general guides like those by Robert Half can give additional insight into the going rate.

Your network.
If you have contacts who are recruiters experienced in your line of work, they may also be able to provide insight into pay ranges, as well as how your company stacks up against competition.

What's My Total Compensation?

Compensation goes beyond money, which is important to keep in mind during salary negotiations. If you can't get a higher salary, what can you get? Improved flexibility, telecommuting options, or other benefits that have value to you may be options, says Kathleen Downs, recruiting manager at Robert Half Finance & Accounting. Or you could try to peg increases to achievement of certain goals. For example, once you become proficient in a certain area, you and your supervisor will review your compensation again.

Are there constraints beyond your control?

Once you have a number in mind, it's also important to understand some of the internal factors that might be at play, says Downs. Some companies have pay thresholds in place that are tough to get around. Some organizations limit salary or other compensation increases, either because of policy, because it will cause some with less experience or seniority to be more highly paid than someone with more, or for other reasons.

So, unless you know that there are no such constraints, it's best not to "go in with a hard and fast number," she says. "So it's very difficult for the boss then if they're thinking you've got a set number in your mind—anything below that and you will be dissatisfied," she says. It's better to go in with a range in your head and negotiate from there.

What Is The Best Time Of Year To Ask?

If you went in to negotiate your salary with Trask before the Super Bowl, chances are she wasn't going to be very receptive, she says. She expected her people to go through the season's cycle with the team to prove their worth at every point—and that cycle ended with the big game.

Similarly, you have to understand your own company's cycles, she says. When are budgets set? When is the end of your company's fiscal year? Is the company growing or is it in a down season? If you're going in for a salary bump near the end of the budget year, but before new spending is approved, it may hinder your success, she says. While timing may not entirely put off your ask, it's a good idea to at least show your bosses you're aware of your organization's financial ebbs and flows.

Three Companies Earning High Marks For Their Parental Leave Policies

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In 2017 and beyond, the private sector will have to step up to support working parents. Here's how EY, Dell, and LinkedIn do it.

It's tough to be a working mom in 2017. According to the most recent reporting from the Bureau of Labor Statistics, 70% of women with children under the age of 18 participate in the labor force, yet only 12% of private sector workers have access to paid maternity leave. Women are paid, on average, 21% less than men for doing the same work. Add in the general challenges, logistics, and guilt that often come with balancing the needs of family and work, and the picture isn't pretty.

Nor does it seem likely to improve under a Trump administration. The incoming president's top priorities are national security, immigration, and energy, not working parents. And when House Democratic Leader Nancy Pelosi called Trump to discuss women's issues, he reportedly handed the phone to his daughter Ivanka, who holds no official position. So in the years ahead, it'll likely fall to the private sector to put the best policies and programs in place.

According to the data gathered by my organization, the employer review platform InHerSight, covering over 100,000 women employees, satisfaction with telecommuting and maternity leave policies are strong predictors of moms' overall satisfaction at work. We also discovered that the top benefit all women are looking for from their employers is a generous paid-time-off policy.

A number of companies in our database are progressive in their support for working moms. Here's how three of them are earning such high scores from their employees on paid parental leave.

EY

Global accounting firm EY gets very good scores from InHerSight users for its maternity leave policies (4.1/5), paid time off (4.0/5), and overall support of employees with growing families (4.0/5), putting EY in the top tier of the 20,000 companies rated on the site.

One standout policy is EY's career and family coaching program for new parents. Each participant is assigned a coach who helps them through all aspects of having a child, from how to hand off work responsibilities and notify clients, to navigating benefits and paperwork, to creating plans for short- and long-term success when transitioning back to work. One employee in the program said, "Providing this program to a returning mom, even a mom that is returning from leave for the second time, really feels like EY makes me a priority and wants to help me succeed."

And for returning parents, EY's U.S. offices have dedicated lactation rooms and employee resource groups for new moms, new parents, and parents of children with disabilities. Parents also have access to back-up child care as well as breast pumps and travel kits for nursing moms.

EY also offers 16 weeks of paid time off for every primary-care parent no matter how a baby arrives, including via adoption or surrogacy. In addition, the company provides $25,000 in reproductive coverage, unlimited sick days, and a very flexible paid-time-off policy.

Maryella Gockel, EY's Americas flexibility strategy Leader, says the company is seeing the benefits of a parent-friendly approach (as many other businesses are, too)."Surprisingly, we have found that our working parents in the U.S. are our most engaged professionals" thanks to this culture of support, says Gockel, "which leads to higher productivity and retention."

LinkedIn

LinkedIn's InHerSight scores are high across the board, with a 4.2/5 for flexible work hours and 3.8/5 for both maternity and adoptive leave and family growth support.

Vice president of global benefits Nina McQueen and her team take a data-driven approach to understanding the benefits that are most important to LinkedIn employees. She spent her first months on the job, three years ago, surveying employees about what policies mattered most to them and asking what was missing. She and her team analyzed employee demographics and held focus groups, ultimately resulting in a slate of benefits, under a program called "Family First," that covers the lifecycle of a working parent's experience, from getting pregnant through college planning.

This program has many standout components, like 16 weeks off for maternity leave with an additional four weeks to transition back to full-time work. Other pregnancy-support benefits include $20,000 for surrogacy costs, an egg-freezing benefit, $5,000 in adoption assistance, and access to an outside leave of absence vendor for help navigating all the paperwork and administrative details.

After a baby arrives, LinkedIn offers new parents backup daycare support, child-care referrals, and a $2,000 child care expense credit through the company's PerkUp! program. LinkedIn also offers six weeks of paid family care leave, mainly so employees can care for ill family members.

The Family First program seems to be contributing to the company's retention of working moms. LinkedIn's latest diversity stats show that women make up 42% of its overall workforce and hold 35% of leadership positions, a number that's increased 10% in the last two years. Both figures are average, particularly in the tech sector.

Dell

Dell scores 3.7/5 by employees who've ranked the company on InHerSight, for maternity and adoption leave and family growth support, even though it offers just 12 weeks of disability and family/medical leave—less time than companies with similar scores in our database.

Sarah Luden, a global communications consultant at Dell, was a little worried at first about taking maternity leave, but she worked with her manager to create a solid transition plan. Looking back, Luden says the company's culture of flexibility, autonomy, and trust smoothed the process and made for a positive experience.

While she was out on maternity leave, Luden got check-ins from other working moms in leadership roles at Dell, which she says meant a lot to her and proved a useful source of advice and support. Luden was able to work remotely when transitioning back to work, and her flexible schedule still lets her participate in activities like the Halloween parade at school or a first soccer practice.

Beyond maternity leave, Dell offers other benefits to support families, including 24/7 access to a trained labor and delivery nurse hotline, on-site lactation rooms, lactation support services, childcare resources and referral services, adoption assistance and reimbursement, backup child care, elder care services, reimbursement for fertility treatments, and health benefits extended to domestic partners.

Finally, Dell has very high scores of 4.3/5 for both paid time off and telecommuting. By 2020, Dell even aims to have 50% of its workforce working remotely; 31% of employees already do. In addition to vacation days, Dell offers each employee 10 days of "personal business allowance," which can be used for a wide variety of reasons, including teacher conferences, sick child care, doctor visits, taking care of a sick family member, and more.

How Data Can Help

Besides generous policies to support working parents, these companies have something else in common: Their leaders are using data to help them make decisions around the benefits they offer. Have you asked your employees what benefits would enhance their experience or taken a look at your employee demographics to understand what benefits employees need most? Maybe it's not more maternity leave, after all, but an elder care benefit or a few hours of flex time each month. You'll never know if you don't gather the data.

Companies that are leading in our rankings also tend to emphasize flexible work hours, the top benefit InHerSight's research suggests women are looking for. Allowing your working parents to run out in the middle of the day to read to their preschooler's class or have lunch with their second grader can go a long way toward winning their loyalty.

Finally, if you're looking for other companies earning above-average marks for policies like these, EY, Dell, and LinkedIn aren't alone. For inspiration, check out what Johnson & Johnson, Facebook, and Capital One are doing, too.


Kate Ward is head of partnerships for InHerSight, whose mission is to improve the workplace for women by measuring it. InHerSight brings women's insights together into a common framework to show what's working and what's not at companies, and to help more women find their ideal workplace.


These Are The Jobs With The Most Potential In 2017

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Companies will be hiring for all sorts of positions this year, but these are the jobs most in demand.

"The New Year is a great time to turn a page, start a new chapter, and seek out exciting career opportunities," says Sunny Ackerman, vice president and general manager of the staffing company Manpower U.S.

The timing couldn't be better according to the latest ManpowerGroup Employment Outlook Survey that found an overwhelming majority of employers in the U.S. (92%) are planning to maintain or make an increase to their payrolls and take on new recruits. The report indicates that all 13 industries surveyed are planning to increase their payrolls. Those anticipating the most staffing are leisure and hospitality, wholesale and retail trade, transportation and utilities, and professional and business services.

Another recent report from Hired, the job matching platform, found that while "everyone" is hiring, enterprise companies are taking the most aggressive stance. According to Hired's analysis, the number of interview requests at enterprise companies rose 43%, and their initial salary offers increased by 7%.

Surprisingly, bootstrapped startups came in second place, with a 20% increase in interview requests and a 4% increase in initial salary offers.

Parsing data on jobs with the most potential also revealed a diverse array of positions that promised to be in demand in 2017.

Most Wanted: Skilled Labor, Health Care Professionals

CareerBuilder and labor market data provider Emsi looked at three factors in their research: occupations that pay an average of $20 or more per hour, have grown faster than the overall labor market from 2012 to 2016, and have a critical mass of jobs.


"Our research shows that employers are very invested in expanding head count in areas such as analytics and data science, product development, and sales as they strive to stay competitive in B2B and B2C markets," CareerBuilder CEO Matt Ferguson said in a statement. "Skilled laborers will also see high employment demand in the year ahead, as will workers in clinical roles."

As our population ages (and people continue to live longer), the demand for a variety of health care providers increases. But a healthy economy across the board has triggered growth for companies large and small. To meet the needs of increased market share and customer bases, organizations have to add more people from finance to IT and sales.

Make Way For More Tech Jobs

CareerBuilder and Emsi found that tech jobs experienced the biggest increase by percentage in the number of job openings. Between 2012 and 2016, more than 470,000 new jobs were posted, representing 12% growth.

It's no surprise that Hired found similar demand, revealing that data scientists were still among the most requested positions. As individuals and companies continue to throw off massive amounts of data every day, all that valuable user-generated information—aka big data—needs to be parsed so that can be easily read by workers in any industry from banking to retail, construction to government.

Hired's data shows that interview requests for data scientists increased by 33% since the second quarter of 2016, which their analysts say is the biggest jump for any tech role. "Rising demand is also positively impacting salaries: Data scientists received an average of $133,000 for initial salary offers, which is 5% higher than last quarter," the report's authors write.

Designers are also in demand, according to Hired, represented by a 25% increase in interview requests, while those for software engineers increased by 13%.

Jobs AI Hasn't Replaced

Hired noted that salaries for both these positions also increased, but a report from Glassdoor notes that high-paying jobs aren't always the ones with the most growth. However, this year, Glassdoor's chief economist Andrew Chamberlain found that three of the five jobs with the biggest year-over-year growth fall squarely in the manual labor category, where high demand correlates to higher wages.

Glassdoor's most recent analysis found that the five jobs with the biggest year-over-year pay growth in the U.S. are:

  1. Construction laborer (9.4% growth to $38,321 average salary)
  2. Machine operator (7.6% growth to $38,558 average salary)
  3. Customer service manager (7.4% growth to $50,526 average salary)
  4. Warehouse associate (7.2% growth to $43,609 average salary)
  5. Recruiter (6.7% growth to $51,833 average salary)

A strong housing market in 2016 is expected to continue this year, creating demand for residential construction and the workforce to do it.

Machine operators continue to thrive in the manufacturing sector, as their jobs evolve with technology. For example, with a CNC (computer numerically controlled) machine, a program is written for the machine, and while the computer actually runs the machine, its operator needs to be computer-literate. Demand for these positions is predicted to grow according to the Bureau of Labor Statistics, too.

Skilled labor in this group was balanced with demand for positions in the professional sector, where both customer service managers and recruiters are experiencing big wage gains. Obviously, as more companies are hiring, the demand for recruiters is growing. Glassdoor attributes the increase for customer service to companies ramping up sales efforts in the new year. 

"Regardless of hiring intentions, employers are struggling to find the right skilled people to fill positions," says Manpower U.S.'s Sunny Ackerman. "2017 is an opportune time to tap into sectors like manufacturing, construction, transportation, and education in the U.S.," Ackerman explains. "Globally, skilled trade and IT roles show increased talent shortages with huge potential for skilled candidates."

The Upscale Hostel Revolution: Can Budget Travelers Say "Bye-Bye" To Slumming It?

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They used to be reliably dank and maybe even a little scary. But a host of chic new hostels are proving thrifty can also be luxurious.

When I made my way through European hostels a decade ago, I remember dreaming of a future in which I could pay for something fancy. Back then, fancy meant privacy, pools, mosaic-floor lobbies, and coffee drinks with foam. It meant anything more upscale than the bare, bleak, and decrepit hostels that would later inspire a horror film franchise.

But today's thrifty traveler has the option of bypassing the linoleum floors and soggy muesli at the communal breakfast table. Now, they have their pick of chic, cool hostels complete with award-winning bars, luxe bath products, and even personal reading lamps.

There are so many slick new options, it's almost unfair.

Communal Living

The newly opened Hollander in Wicker Park, Chicago, is a self-described "high-end hostel" ($45 a night) with 66 beds in a renovated historic warehouse with modern industrial interiors designed by French design studios Ciguë and Delordinaire. It offers a "social stay" program, where guests—via social media—can see who will be sleeping alongside them before booking a room. Perks like that reduce the anxiety of sharing rooms with strangers.

"You can curate your stay," said Carlos Couturier, founder of Grupo Habita small hotel properties, which includes The Hollander. That property blends together the lively bar and public spaces you'd expect of a hostel with design touches—such as exposed brick and lots of natural wood—reminiscent of a boutique hotel. These details make it easy to forget The Hollander is a hostel.

The Hollander in Wicker Park, Chicago

"It's a very fine line in hospitality industry of what to call what," Couturier says.

Unlike hotel chains, however, The Hollander resembles more of a hostel in that its chief concern is a social one: catering to travelers' desire to connect with one another. The travel industry does not assume these tourists are logging off on vacation, according to Douglas Quinby, vice president of research of industry analyst firm Phocuswright. Connecting with like-minded travelers is still a big reason why people choose hostels.

"Today, most hostels focus on enabling that social dynamic through lobby designs, events, and activities to foster interaction among the guests," Quinby says. Social travel networks like Gogobot and HelloTel have tried to hook up travelers in advance, but very few have succeeded. Socializing face-to-face is still chief. The Hollander hopes its social stay program will help accelerate that.

Hostels are big business, and overhauling their very concept certainly helps reach new audiences. According to a Phocuswright study, there are 18,000 hostel properties worldwide, for which travelers spent $5.2 billion in the last year, predominantly in Europe and Asia, which account for nearly two thirds of global hostel revenue. The market is expected to grow 7% to 8% per year through 2018, reaching roughly $7 billion in revenue.

Most hostel travelers are millennials, with three out of four travelers under the age of 35, according to a joint study by Phocuswright and booking engine Hostelworld. Roughly 60% of these travelers are solo. Many have below-average incomes but "their unrivaled passion for travel drives more trips, longer stays, and much higher overall spend on travel."

The amenities reflect this demographic. The Hollander has an on-site bike repair shop. Other new hostels around the world offer heated swimming pools, pop-up shops, tattoo parlors, even screening rooms. Hospitality operators understand that travelers don't want the cookie-cutter experience. They want unique, interesting, thoughtful. They want their stays like their beer: Crafted.

"[Hostels] are coming at it from an angle of what makes a great guest experience, as opposed to, 'We want to sell this property to consumers,'" says Jason Clampet, editor-in-chief and cofounder of the travel news siteSkift. "It's thinking about how travelers really live and travel now." These brands are primarily focusing on public spaces, improving ways for guests to interact.

A Room Of One's Own

The Freehand in Miami, owned by the Sydell Group, is one standout among new hostels. The three-year-old, 75-room property, which starts at $27 a bed, offers art classes and bocce as a way to redefine summer camp from a South Beach perspective. The hostel's courtyard bar, the Broken Shaker, has a cocktail menu that changes weekly and features ingredients grown on the property. The Broken Shaker has been nominated for two James Beard Awards and named one of the "The World's 50 Best Bars" for the past three years.

Nurturing a top-notch food and beverage program as well as solid design elements were top priorities for the Sydell Group. As CEO and founder Andrew Zobler explained, the idea was that even if people are sharing rooms, once they go downstairs, they're treated to the same swank dining experience as boutique hotels. The challenge of combining a luxe feel with hostel culture is what Zobler sought to address.

"What really fascinated me about hostels was this idea of how social they were, that people who went there really wanted to interact with each other," he says. "We thought there was an empty place in the U.S. market: No one was really doing hostels in a way that we would really like to experience it." The Freehand experience includes game nights, pop-up activations, and other one-off experiences to, Zobler says, "bring people together."

The social opportunities attract more than just peregrinating millennials. Over the last year, the Freehand experienced a significant increase in families with kids and schmoozy startup folks. In fact, Hostelworld findings report that 9.3% of bookings are made by travelers age 41 and up, while another 20% are between 31 and 40 years old.

To meet those demands, Freehand invested in upscale shared accommodations that include amenities like TVs and phones, and set aside more private rooms for people who can afford to book their own rooms, but wants the lively, friendly surroundings of a hostel. Currently, 9 out of 10 hostels worldwide offer private rooms, cracking the stronghold of dormitory-style rooms.

Sydell Group expanded to Chicago last year, and will soon set up hostels in New York City and downtown Los Angeles. The L.A. property will be its largest, with 167 private accommodations in addition to 59 shared rooms. There will be a rooftop pool and lounge as well as "a tea-inspired cocktail bar."

The New York location will have its own distinct flavor. The restaurant will be overseen by the acclaimed restaurateur Gabriel Stulman's Happy Cooking Hospitality (of Joseph Leonard and Jeffrey's Grocery fame). As for entertainment, Freehand New York will partner with Bard College's Live Arts on an artist-in-residence program where selected artists will have the opportunity to live, work, and exhibit at the hotel.

The Sydell Group hired the design firm Roman & Williams for each Freehand property. Miami's eclectic camp scheme features faded coastal colors and tropical furniture mixed with vintage pieces. In Chicago, knitted wall hangings create a cozy, Midwestern vibe. And in Los Angeles, wood-covered walls, colorful artwork, and terrariums capture the state's bohemian and desert cultures.

Roman & Williams tried to strike a balance between inventive and homey. When describing the process, designer Stephen Alesch calls to mind a Wes Anderson of interior design.

"We had a different spirit animal for each location that reflects the surroundings, which is hidden in the décor," he says via email. "For Miami, that was an alligator; for Chicago, an octopus; for Los Angeles, an owl. We love these hidden aspects that fans of the brand can discover as they stay at the various locations."

(Side note: I'm pretty sure that the bare accommodations I endured in Vienna 10 years ago failed to provide hand soap, let alone a spirit animal. If it did, it might have been a dead, stuffed pigeon.)

The Boom Is Just Beginning

One other brand focused on bars and shared public spaces is Generator, whose portfolio includes 11 properties in such major European cities as Amsterdam, Stockholm, and Rome. While most hostels average fewer than 100 beds, Generator boasts a whopping 500. But as CEO Fredrik Korallus says, "The least important thing we sell is the bed."

What's crucial, he insists, is "experience." The emphasis is on dining, with the recently appointed celebrity chef Luke Thomas spearheading menus across their collections. Lobbies are host to exhibitions of local emerging artists' work, comedy shows, guest DJs, and poetry readings. Rooms are functional, clean, and efficient, but people primarily "come to enjoy the social vibe," according to Korallus.

In the '80s, boutique hotels disrupted the hotel industry by taking the high design elements of big chains and placing them in smaller, more intimate settings. Generator sees the same revolution coming for the thrifty traveler.

"Historically, hostels have not been about exciting, innovative, retail-oriented, food, restaurants, and bars," Korallus says. "It's been more about a highly affordable stay for the night and breakfast, and that's it… We've been focused on design and experience, in that order."

A bed at the Generator Amsterdam

In 2017, Generator will expand into Miami, then the East Coast cities of Boston, Philadelphia, and eventually New York City (once some legal issues are resolved), before heading West.

And until there are more high-end hostels to crowd the market, expansion is likely to continue. None of the brands I spoke with express concern over direct competition just yet, but they do acknowledge the importance of making a place for themselves on the greater hospitality landscape. Depending on travelers' chief preferences, these new hostels compete with boutique design hotels, lifestyle travel brands (like the trendy Ace hotel in Manhattan), and lower-priced inns or traditional hostels.

Then there's Airbnb. "Everyone in the hotel space is competing to some extent with Airbnb," Freehand's Zobler says. "That's kind of the reality of the age."

But can you find a chic Airbnb bed for under $100 in a major city? That's still a tall order that might be best fulfilled by these new hostels. "Airbnb being a budget option is a myth," says Clampet, who sees hostels continuing to dominate the lowest end of travel price points.

As more stylish hostels emerge and mature hotels—both chain and boutique—might start to feel the heat.

As Freehand's Zobler explains, modern day hospitality must think beyond setting up a standard dining room. He plans to further expand his vision for a "place that has really good food and beverage and good design. Those are the things we think you need to have a good hospitality experience," he says. "It doesn't necessarily mean you have to pay a lot for it."

12 Apps To Help You Keep Your New Year's Resolutions

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If you need a little help to keep your resolutions this year, consider these apps.

Many of us make resolutions to improve our lives, but following through on those promises is notoriously difficult. Thankfully there are hundreds of apps that can help keep us on track. Here's a rundown of some of the more popular resolutions and what apps might help you finally reach your goals.

Resolution: Be More Organized And Productive

Whether procrastination gets in the way of accomplishing everything you want to or you find your work bleeding into your home life, figuring out the right work/life balance is a behemoth task. There are lots of apps that can help you address these problems: from bigger apps like Evernote and Dropbox that allow people to sync their digital lives to all of their devices, to more specialized apps for list making and time management. Here are a few ideas:

BreakFree: Some of us find ourselves checking Slack well into the night, others just constantly refresh Twitter. The underlying problem is our disturbing dependence on connectivity. BreakFree is an app that lets users monitor their mobile phone use, gives insights into how addicted they are to their devices, and provides tools to alleviate the problem. For instance, it can make users reject calls, send auto-texts, and give statistics about users' most used apps. In sum, if you're trying to break the bond between yourself and your digital self, this is one way to begin the destruction.

Any.do: If keeping your thoughts organized is what's hampering your productivity, a to-do list app will likely help a great deal. Any.do fits under this umbrella, letting users make lists galore. It also gives them the option to categorize certain lists and share lists with other people. One good feature it has gives people a daily snapshot of their tasks to help them prioritize and plan.

Toggl: For people trying to figure out how best to budget their time (as well as how best to charge for hourly services) there are helpful apps like Toggl, which keep track of users' tasks. It lets users take note of how long they've spent on a certain daily task, and then it compiles all the data to create reports about what the user is doing and where the time resources are being spent. While Toggl works great for groups and collaboration, it's also a helpful tool for people trying to be mindful of how they spend their time and learn how to better execute a day's tasks.

Resolution: Get Healthier

Some of us want to begin getting fit, others want to take their exercise regime that extra step further. Whatever the resolution is, here are some apps that help people reach their fitness or weight-loss goals:

Lose It:Lose It a good app for people trying to set weight-loss goals. It lets them track their meals, which will theoretically lead to more mindful food consumption. It now has a feature that lets users take pictures of their meals, and the app will record what's on the plate and reduce its calorie count (it's still being tested, but many users have been surprised with the accuracy).

MapMyRun:MapMyRun is one of the older mobile running aids around, and it's a good way for people to get back into the swing of cardio exercise. It helps users find the best routes for their outdoor jogs or sprints, as well as lets them track progress and set goals.

Resolution: Save Money

This is the year, you say, to save that little chunk of money so that you can feel more financially secure. But saying you won't spend your money willy-nilly does not make it a reality. Over the last few years, new mobile programs have been born that aim to either help people save more money, budget more intelligently, or even give them a way to invest easily and wisely. Here are a few that may be of help in 2017:

Digit: A lot of people want to save money but that's easier said than done. Thanks to technology people can save extra cash without even noticing it. Or that's at least what Digit tries to do. The app is simple, albeit a bit scary. It looks at your spending patterns and notices places where you won't notice if you lose a few bucks. It then automatically takes those few bucks and puts them into a savings account. So it makes a transaction that will feel to you like a cup of coffee, but it's actually creating savings. For the less than perfect saver, this could be a way to plan for a brighter financial future.

Mint:Mint has been around for a while, and has slowly become a widely trusted budgeting app. It plugs into users' accounts to know their financial situation, and then lets them set goals. People can work to pay down their credit card debt, build their savings, etc. So for people with specific financial resolutions in mind, Mint might a good way to start.

Acorns: If making long-term investments seems daunting, there is an app that can do it for you. Acorns lets users sync up their bank accounts and automatically rounds up purchases so that "change" is invested into diversified accounts. The idea is that it will provide a low-cost way to put money into investments. It does have a fee—$1-per-month for accounts less than $5,000 or %.25-per-year for accounts above that—but the intent is that you'll invest far more than what you pay in fees. While the outcome may not give mind-blowing returns, it is a good way to begin learning about investing.

Resolution: Eliminate Stress And Become More Mindful

You'd be hard-pressed to find someone in 2017 who says they don't feel harried and overextended. The best way to combat this is to find peace of mind—be it with meditation, yoga, or just overall mindfulness. Though devices like smartphones are likely a huge factor for why people very hyper-connected, here are some apps that help ground people:

Headspace: For those hoping to escape the world, even for just a few minutes, there's Headspace. It leads users through guided mediations, giving them the ability to calm down for a few tranquil seconds. It's one of the many ways smartphone owners can use their devices to train themselves to stop and become more cognizant. And it also helps users track their progress to see how mindful they've truly become.

Stop, Breathe, & Think: Most "mindfulness" apps are very similar—they give users a chance to put on headphones and decompress from the world via guided exercises. Stop, Breath, & Think is similar—much like Headspace—but it focuses more on mood and less on the act of becoming more mindful. It gives people access to free meditations and tracks how they feel as well as rate each meditation experience over time.

Resolution: Try Something New

The daily grind can make it seem impossible to find the time to learn new skills or try new things. A mobile app is not going to solve this for you, of course. But the reason they exist is to perform a service for you... and perhaps that service can help you get a little bit more enjoyment out of life, right? Here are a few apps that may help you breathe calmer and experience more:

Duolingo: Everyone always says they want to be multilingual but never get around to doing it. Duolingo is an app that can help change that. It instructs users in dozen of languages using games and quizzes, along with some social aspects too. If someone is hoping to bone up on their French, or has plans to visit a far-off island, Duolingo would undoubtedly come in handy. It's also just an easy mobile pastime that's better than scrolling through endless social feeds.

Pocket: If you resolved to read more this year, Pocket will help you with at least the digital part of that. The app lets users save articles they see online that can be accessed later via their mobile devices. So if I see an interesting long read at work but don't have time to read it then, I can save it using the Pocket extension and then find it that night to read on my couch.

In the end...

Only you can help yourself reach your annual goals. But these apps are a good way to start—and if they don't work with your system, know that there are dozens of other, similar ones too. So if you're just trying to figure out how to begin, looking to your smartphone for encouragement may be a helpful avenue.

From Productivity Tips To Kicking Old Habits: This Week's Top Leadership Stories

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This week's top stories may help you ditch last year's bad habits, adopt some more productive ones, and rethink your social media game.

This week, we learned how to undo some common workplace errors, how the experts stay productive all year long, and what's changing in the world of social media as 2017 gets underway.

These are the stories you loved in leadership for the week of January 1:

1. 8 Mistakes You Need To Leave Behind In 2017

Overworked? Don't blame yourself—or rather, don't just blame yourself. Sometimes we get more work thrown at us from the outside and struggle to keep up. But just as often it's our own behaviors that don't evolve as rapidly as our jobs do. Here's how to step back, take stock, and give your work practices a tune-up for the year ahead.

2. How Companies Will Use Social Media In 2017

By most accounts, 2016 saw diminishing returns for businesses on the leading social platforms—it was the year the "reachpocalypse" really cemented itself. Hootsuite CEO Ryan Holmes spends every day at the front lines of those transformations. Here's his analysis of what happened and a game plan for every company to adapt.

3. 10 Expert Tips To Make 2017 Your Most Productive Year Yet

There's no productivity hack or solution that will work equally well for everyone. That's why Fast Company asked some of the leading experts what they do in order to work smart and manage their time. This week we sifted through their grab-bag of tips and techniques.

4. How To Work Only 40 Hours A Week This Year

If your workweek ballooned over the past 12 months, you're not alone. Too many professionals are getting used to working more and more hours, but it doesn't have to be that way. Here's a look at one expert's strategy to whip your standard workday into more efficient shape, so you can head home when the clock strikes five.

5. 10 Productivity Resolutions To Simplify Your Workday All Year Long

It's no secret that New Year's resolutions are hard to keep, but that's often because they're too complex, too ambitious, or both. These straightforward hacks, habits, and tips are all meant to simplify things. By paring down, you just may stand a better chance of sticking with your biggest productivity changes for the long haul.

How Hackers Could Jam 911 Emergency Calls

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With a phone-based denial-of-service attack, malicious actors could make it difficult to reach emergency responders.

It's not often that any one of us needs to dial 911, but we know how important it is for it to work when one needs it. It is critical that 911 services always be available—both for the practicality of responding to emergencies, and to give people peace of mind. But a new type of attack has emerged that can knock out 911 access—our research explains how these attacks occur as a result of the system's vulnerabilities. We show how these attacks can create extremely serious repercussions for public safety.

In recent years, people have become more aware of a type of cyberattack called "denial-of-service," in which websites are flooded with traffic—often generated by many computers hijacked by a hacker and acting in concert with each other. This happens all the time, and has affected traffic to financial institutions, entertainment companies, government agencies and even key internet routing services.

A similar attack is possible on 911 call centers. In October, what appears to be the first such attack launched from a smartphone happened in Arizona. An 18-year-old hacker was arrested on charges that he conducted a telephone denial-of-service attack on a local 911 service. If we are to prevent this from happening in more places, we need to understand how 911 systems work, and where the weaknesses lie, both in technology and policy.

Understanding Denial Of Service

Computer networks have capacity limits—they can handle only so much traffic, so many connections, at one time. If they get overloaded, new connections can't get through. The same thing happens with phone lines—which are mostly computer network connections anyway.

So if an attacker can manage to tie up all the available connections with malicious traffic, no legitimate information—like regular people browsing a website, or calling 911 in a real emergency—can make it through.

This type of attack is most often done by spreading malware to a great many computers, infecting them so that they can be controlled remotely. Smartphones, which are after all just very small computers, can also be hijacked in this way. Then the attacker can tell them to inundate a particular site or phone number with traffic, effectively taking it offline.

Many internet companies have taken significant steps to guard against this sort of attack online. For example, Google Shield is a service that protects news sites from attacks by using Google's massive network of internet servers to filter out attacking traffic while allowing through only legitimate connections. Phone companies, however, have not taken similar action.

Addressing The 911 Telephone System

Before 1968, American emergency services had local phone numbers. People had to dial specific numbers to reach the fire, police, or ambulance services—or could dial "0" for the operator, who could connect them. But that was inconvenient, and dangerous—people couldn't remember the right number, or didn't know it because they were just visiting the area.

The 911 system was created to serve as a more universal and effective system. As it has developed over the years, a 911 caller is connected with a specialized call center—called a public safety answering point—that is responsible for getting information from the caller and dispatching the appropriate emergency services.

These call centers are located in communities across the country, and each provides service to specific geographic regions. Some serve individual cities, while others serve wider areas, such as counties. When telephone customers dial 911 on their landlines or mobile phones, the telephone companies' systems make the connection to the appropriate call center.

To better understand how denial-of-service attacks could affect 911 call systems, we created a detailed computer simulation of North Carolina's 911 infrastructure, and a general simulation of the entire U.S. emergency-call system.

Investigating The Impact Of An Attack

After we set up our simulation, we attacked it to find out how vulnerable it is. We found that it was possible to significantly reduce the availability of 911 service with only 6,000 infected mobile phones—just 0.0006 percent of the state's population.

Using only that relatively small number of phones, it is possible to effectively block 911 calls from 20% of North Carolina landline callers, and half of mobile customers. In our simulation, even people who called back four or five times would not be able to reach a 911 operator to get help.

Nationally, a similar percentage, representing just 200,000 hijacked smartphones, would have a similar effect. But this is, in a certain sense, an optimistic finding. Trey Forgety, the director of government affairs for the National Emergency Number Association, responded to our findings in the Washington Post, saying, "We actually believe that the vulnerability is in fact worse than [the researchers] have calculated."

Policy Makes The Threat Worse

These sorts of attacks could, potentially, be made less effective if malicious calls were identified and blocked at the moment they were placed. Mobile phones have two different kinds of identifying information. The IMSI (International Mobile Subscriber Identity) is the phone number a person must call to reach that phone. The IMEI (International Mobile Station Equipment Identity) is used to track the specific physical device on the network.

A defense system could be set up to identify 911 calls coming from a particular phone that has made more than a certain number of 911 calls in a given period of time—say more than 10 calls in the last two minutes.

This raises ethical problems—what if there is a real and ongoing emergency, and someone keeps losing phone reception while talking to a dispatcher? If they called back too many times, would their cries for help be blocked? In any case, attackers who take over many phones could circumvent this sort of defense by telling their hijacked phones to call less frequently—and by having more individual phones make the calls.

But federal rules to ensure access to emergency services mean this issue might be moot anyway. A 1996 Federal Communications Commission order requires mobile phone companies to forward all 911 calls directly to emergency dispatchers. Cellphone companies are not allowed to check whether the phone the call is coming from has paid to have an active account in service. They cannot even check whether the phone has a SIM card in place. The FCC rule is simple: If anyone dials 911 on a mobile phone, they must be connected to an emergency call center.

The rule makes sense from a public safety perspective: If someone is having (or witnessing) a life-threatening emergency, they shouldn't be barred from seeking help just because they didn't pay their cellphone bill, or don't happen to have an active account.

But the rule opens an vulnerability in the system, which attackers can exploit. A sophisticated attacker could infect a phone in a way that makes it dial 911 but report it does not have a SIM card. This "anonymized" phone reports no identity, no phone number and no information about who owns it. Neither the phone company nor the 911 call center could block this call without possibly blocking a legitimate call for help.

The countermeasures that exist, or are possible, today are difficult and highly flawed. Many of them involve blocking certain devices from calling 911, which carries the risk of preventing a legitimate call for help. But they indicate areas where further inquiry—and collaboration between researchers, telecommunications companies, regulators and emergency personnel—could yield useful breakthroughs.

For example, cellphones might be required to run a monitoring software to block themselves from making fraudulent 911 calls. Or 911 systems could examine identifying information of incoming calls and prioritize those made from phones that are not trying to mask themselves. We must find ways to safeguard the 911 system, which protects us all.

The authors are security researchers at Ben-Gurion University of the Negev. This article originally appeared at The Conversation.

SoundCloud Vows Growth In 2017, But Time Is Running Out

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At a crossroads, the company is desperate to turn its massive music platform into a real business.

SoundCloud is having a transformative moment about two years behind schedule. As the music streaming service approaches the first anniversary of its paid music subscription tier, revenue is growing, but so are losses. The Berlin-based company now faces the two-pronged challenge of turning its finances around and remaining competitive in an increasingly crowded marketplace. Despite the daunting prospects, CEO Alexander Ljung tells Fast Company he's looking ahead with big ambitions, healthy projections, and a renewed sense of hope. With its subscription business finally off the ground, Ljung says, SoundCloud is just getting started.

Now it just needs some cash.

"[Last year] was really putting a lot of key pieces into place," Ljung says, adding optimistically that 2017 "is going to be a big year, especially in terms of revenue growth."

You might not agree if you've been paying attention to the news. Earlier this week, SoundCloud posted a loss of $52 million for 2015, a year in which costs mounted as it buttoned up pricey licensing deals for its subscription service. But since then, revenue growth has accelerated, and the company expects more progress this year. In 2017, Ljung says, revenue is projected to grow 137% over last year. That's a big jump from 2015, when revenue climbed about 21% from 2014 as losses deepened.

But even if SoundCloud beats its own projections, it may not be enough to offset the infamously sizable costs of licensing music from labels and rights holders. SoundCloud faces a precarious path forward, with the Financial Times warning that the company could run out of money by year's end if it doesn't raise more. Indeed, Ljung says, SoundCloud is in the process of exploring a new round of funding with investors. Not only is the clock ticking, but competition for music subscription dollars is heating up fast: Amazon, Apple, YouTube, Pandora, and Tidal all entered the music subscription market while SoundCloud was preparing its own foray.

That finally happened last March when the 10-year-old startup announced SoundCloud Go, its long-rumored $10-per-month subscription tier, launching first in the U.S. and then expanding to seven other countries. Over the last year, SoundCloud has focused on trying to scale its subscription business while making modest improvements to its product, like the addition of personalized radio stations.

The changes came amid ongoing reports of a potential sale of the company. In 2014, Twitter explored the possibility of buying SoundCloud, but the social network reportedly walked away from the talks. Last year, rumors surfaced that Spotify was in talks to snatch up the service for a reported $1 billion, again to no avail. Bloomberg reported that those negotiations fell apart over disagreements about the price, but some credible chatter in the music streaming world suggests that the margin economics and complex integration of such a deal wasn't palatable to Spotify as it prepares to go public this year. Now Google is reportedly mulling a $500 million acquisition of SoundCloud.

Not surprisingly, SoundCloud won't comment on acquisition rumors, nor will it divulge its total number of subscribers, although it says that since SoundCloud Go launched, users have spent an average of 36 hours per month listening to the new premium service. The silence on its subscriber count is telling: Any service with explosive growth in sign-ups would likely be eager to tell the press about it. Instead, the only tangible hint SoundCloud has offered was a promotional discount announced in September, offering three months of service for $1 in the hope of boosting subscribers.

A SoundCloud Go account includes access to a sizable library of licensed music and offline listening, but offers little to lure subscribers away from the likes of more mature services like Spotify or Apple Music, both of which grew substantially last year (and happily bragged about it). By summer 2016, new SoundCloud Go signups had dipped about 40% from their April spike, according to data from third-party analytics firm JumpShot. Those numbers shot back up with SoundCloud's autumn discount campaign, which helped the company close out the year with a higher sign-up rate than it saw for most of the year.

Chart courtesy of JumpShot

It's still quite early for SoundCloud Go and, as Ljung is quick to point out, for the phenomenon of streaming music in general. All told, about 100 million people subscribe to paid music services worldwide, a relatively new trend that shows no sign of slowing down.

"It's growing extremely rapidly," Ljung says of the music subscription market. "For us, what that means is that 2017 is this exciting year of finally being in a market that's growing very rapidly."

While SoundCloud has struggled to establish itself as a true business, it remains a major and uniquely positioned player in terms of its scale, the breadth of its music catalog, and its cultural relevance. When it comes to creators or content metrics, we're radically bigger than anything else out there," Ljung says.

And he's right: Boasting 175 million unique listeners and 135 million tracks, SoundCloud is one of the biggest music streaming platforms on the planet. Its origins as a free, user-generated music service means it not only has a ton of music not available anywhere else, but that it's a platform where artists and fans can interact directly. It has long been a place where up-and-coming artists blow up before they land on services like Spotify and Apple Music. If you're reading about the hottest, about-to-break artist on a music blog, chances are the accolades are accompanied by a SoundCloud audio embed.

But it's not just indie bedroom songwriters and aspiring rappers: Superstars like Drake, Kanye West, Chance the Rapper, and many others use the service to upload tracks, sometimes posting material that isn't available elsewhere. The massive repository of original, artist-uploaded music is something that no other company, no matter how massive or well-funded, could easily replicate. And Ljung knows it.

"The spark of how culture and creativity gets started tends to be on SoundCloud," Ljung points out. "We play an enormously important role as the platform where culture and creativity is getting defined."

Moving into 2017, it's clear that this unique fan-to-artist connection is something SoundCloud hopes to capitalize on further. "Because we have so many more creators than other platforms and we actually have a presence from the artists, we want to look more at that," Ljung says. "How do you differentiate the service even more, so people can get even more exciting, differentiated content?"

Indeed, SoundCloud's credibility and popularity among artists may organically provide an opportunity that others have had to pay millions for: The ability to offer new and unreleased music from prominent artists. Call it the poor man's streaming exclusive. But it's one of the things that could help SoundCloud set itself apart while the business pressure heats up from pretty much every direction.

For SoundCloud, its attempted transformation into a subscription service is widely considered to be the company's only viable shot at making money—or at least attracting a buyer willing to commit to what its executives consider a reasonable price tag. Earlier attempts to weave advertising and premium tools for artists into its business strategy have evidently not reaped enormous amounts of revenue, which isn't a shock considering that ad-supported free music streaming remains a relatively sluggish business while paid subscriptions are exploding. Last year, on-demand audio streams increased 82% over 2015, according to music analytics firm BuzzAngle. Streaming is quickly becoming a dominant slice of the revenue pie for the recording industry, a crucial factor driving the 8.1% increase in revenue labels saw during the first half of 2016.

At this point, not even a massive influx of paying subscribers would necessarily save SoundCloud. That's because the streaming music business remains a challenging one in general; neither Pandora nor Spotify have turned a durable profit, while giant competitors like Amazon, Apple, and Google can afford to run music services at a loss. SoundCloud Go even finds itself lagging behind smaller players like Tidal, which offers perks like high-fidelity audio quality and a host of exclusive releases from blockbuster artists like Rihanna, Kanye West, and Beyonce. This strategy has helped Tidal amass over 4 million subscribers, but it hasn't led to profits (especially since these deals with high-profile artists are presumably quite expensive). Like SoundCloud, Tidal is frequently rumored to be in talks with potential buyers.

While the general economics of streaming and music subscriptions continue to shake out, SoundCloud at least has a seat at the table and plenty of unique characteristics that can help it boost revenue, entice investors, and—perhaps inevitably—seduce a buyer.

"It is a challenge coming later into the subscription market," Ljung admits. "I would have loved to have had that happen earlier. You could say that about anything, I guess."

10 Science-Backed Ways To Be More Positive In 2017

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2016 was full of negativity. Adopting these 10 habits can help guard against bringing that bad energy into the new year.

For a variety of reasons ranging from sorrow over the deaths of some beloved cultural icons to the bitter acrimony that characterized much of the political scene, a fair number of people were happy to say "so long" to 2016 when the ball dropped on December 31.

But the reality is that New Year's Eve is just a day on the calendar—there's no firewall that prevents some of its negativity from drifting onto our shiny new 12-month slate. Being more positive in the new year requires an active choice—and a range of new habits. Here are 10 ways to start now.

Breathe Deeply For Five Seconds

You may know that deep breathing can improve your mood and outlook, but did you know there's a "right" way to do it? Jeffery A. Martin, cofounder of the Transformative Technology Lab at Sofia University, says there are specific numerical patterns in breathing rhythm that work better than others. The first is to breathe in for five seconds and out for five seconds. The other is to breathe in for five and out for seven.

Such modulated breathing is an effective way to stimulate the vagus nerve—part of your parasympathetic nervous system that affects your heart, lungs, and digestive track. Regular deep breathing can have significant health benefits, including reducing your stress levels, Martin says.

Volunteer Instead Of Just Making A Donation

Many people give to charitable organizations at the end of the year, but giving your time has positive mental and even physical health benefits. A 2013 study by United Health found that 94% of people who volunteered in the 12 months prior to the study said that doing so improved their mood. In addition, 76% said it made them feel healthier. A study published in the June 2013 issue of Psychology and Aging found that those who had volunteered at least 200 hours over a one-year period were less likely to develop hypertension than non-volunteers.

Schedule Self-Care Like Business Meetings

If you are constantly burning the candle at both ends, it can be difficult to feel positive, says clinical therapist and yoga instructor Jenny Giblin. Schedule time for relaxation and doing the things you love to do—and protect that time like you would an important appointment, she says.

"Many of us feel guilty internally for taking time for ourselves, or we just feel like it's already too overwhelming and scheduling something in to relax would be counterproductive because it's adding more to our list that's already too busy," she says. Taking breaks can make you more productive, even if it means time away from the office. So do it.

Visualize Your Best-Case Scenario

Visualization—picturing the outcome you want—can be an effective practice to create change in your life. If you want to be more positive, you can use a visualization practice to help you do so. But, you might want to think about your "why"—the reason you really want to change—first.

One study found that health-related behaviors can change even more when subjects affirmed their core values, also called "self-affirmation." In other words, when they reflected on things that were important to them prior to hearing messages about improving their health that may ordinarily make them defensive. When study participants reflected on the health-related issues that were important to them prior to receiving the information about their health, they were more likely to see it as relevant to themselves and change their behavior.

Look For Reasons To Thank People Every Day

Gratitude journals are nothing new. Executive coach and speaker Dawn D. Mitchell, chief executive adviser of The Corporate Couch, a workplace consultancy, says incorporating gratitude into every area of your life will have a more dramatic effect on your outlook—and many other aspects of your work and personal lives.

In addition to a daily practice of writing down five things for which you're grateful, she advises regularly thanking co-workers, supervisors, and others in your life. Look for a reason to be thankful or positive, even in troubling or challenging situations. Is there potential for positive change? Is there something good that could come out of the situation? "Gratitude combats anxiety and sets the stage for peace to follow," she says. "There is always a reason to be thankful. Always."

Use Your Lunch Break To Get Outside

Take a walk in the park. Sit by the water. Get a little fresh air. Being out in nature has some science-backed benefits, Giblin says. While her clients sometimes resist this recommendation because they don't consider themselves "outdoorsy," or they believe they don't have time, they are happy once they've done it.

And the science indicates she's right. One study published in the March 2012 issue of the Journal of Affective Disorders found that people with major depressive disorder showed improvement in mood and short-term memory after taking a walk alone outside. Another study found that participants who took walks in the forest had better moods and lower heart rates than those who walked in urban areas.

Smile More, Even If You Are Faking It

While you may bristle when someone tells you to smile, just the act of moving your facial muscles may help your mood—even if you're not feeling it. A 2012 study by University of Kansas researchers published in Psychological Science found that people who smiled, even when the smile was caused by manipulating their facial muscles, have lower heart rates after completing a series of stressful tasks than those with neutral expressions.

Meditate

The positive effects of meditation on mood and other areas are well documented. Martin says you can even get started at your desk during the workday. He offers three "hacks" to get started:

  1. In the morning, repeat a mantra, such as "love," "peace," or another word you choose that will set the tone for your day. Think of the word, then as its impact fades, repeat it out loud or in your mind. (In your mind might be better if you're in the workplace.) When your mind drifts, focus on the word again.
  2. Focus on how your breath feels flowing in and out of your nostrils or on the rise and fall of your chest while you breathe.
  3. After exercise, your brain has increased neuroplasticity. Schedule some time for meditation immediately after you exercise for maximum effect.

Read For Inspiration

Mitchell says that "feeding" your brain by reading material that helps you think more positively or inspires you can also improve your outlook. Exactly what type of reading does that for you will vary from person to person. But, reading for pleasure has a host of benefits ranging from helping to fight off stress, depression, and dementia to leading to stronger feelings of overall well-being.

Think Positive Thoughts About People You Dislike

If you're harboring feelings of bitterness, betrayal, anger, or other negative emotions, find a way to work through or resolve them or let them go in the new year. Those feelings do damage to your overall outlook and well-being and don't serve a purpose, she says.

Mitchell takes a page from author Marianne Williamson's Course in Miracles. When a betrayal or grievance occurs, then we should "pray for the happiness and well-being of the person who we perceive has caused the grievance for 30 days," she says. If you're not particularly prayerful, you can engage in a practice of actively forgiving or thinking positive thoughts about the person. She says that when she engages in this practice—even when she's angry—she begins to have more insight about the person and their humanity.

"This works because if you decide to hold on to toxic feelings, it doesn't hurt the 'offender'—it only disrupts your peace. Vow this year to release grievances faster through practicing forgiveness," she advises.


Apple Watch Sales Were Way Up Over The Holidays, Slice Data Shows

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The device saw a huge spike in online sales over Cyber Weekend, particularly on Black Friday.

Apple CEO Tim Cook promised big Apple Watch Sales during the holiday season, and new data from Slice Intelligence suggests that the company delivered.

Slice, which draws its data from online receipts, divided the season by month. Watch sales were up 111% during November compared to November 2015. Sales of the device during December were up 55% from last year.

Cook said during a Reuters interview December 6th that internal sales numbers showed that Apple Watch sold a lot during the first shopping week of the holiday season. Cook said "sell through" (actual sales, not just inventory shipped to stores) during the first week of the holiday season was the strongest the product has ever seen.

Slice says online sales of the device showed a large spike over Cyber Weekend (November 25th through November 28th), particularly on Black Friday (November 25th).

Most people chose the larger 42mm Apple Watch over the 38mm size this holiday season, the Slice data show, but not by a wide margin. Slice says the smaller version was more popular during the holidays last year.

Neil Cybart, an analyst with Above Avalon, said in early December Apple Watch could sell close to 5 million units this holiday quarter, making it the best quarter yet for the device. Since Slice tracks online sales, it doesn't provide estimates of total unit sales.

Slice's data is based on actual online purchase data and e-reciepts. Its Apple Watch sales analysis is based on a sample of more than 20,000 online shoppers.

It's Time To Scrap This Phrase From Your Networking Playbook

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The fact that you're at a networking event doesn't condemn you to talking only about your job.

Imagine this scenario: You're at a friend's party and you don't know anyone else there. When your friend goes to refill her drink, you're left standing alone with a new acquaintance you just met. A few awkward seconds pass, and then you turn and say, "So, what do you do?"

This question's become the go-to way to familiarize yourself with a new-to-you individual, and, frankly, I've come to despise it.

Perhaps that's because I've never had a particularly straightforward answer. I'm not a pediatric nurse, or a divorce lawyer, or a Broadway actress. At my first job, my title was project coordinator. To this day, I still can't eloquently explain what the company did, let alone what I did. Other than take notes, order team lunches, and coordinate projects, of course.

But I think it vexes me for bigger reasons—three, to be exact—than not being able to master (or understand) my elevator speech.

1. What We Do Doesn't Tell The Whole Story Of Who We Are

While it may not be intentional, the hidden message is, "Hi. Please inform me of your occupation so I can place you into a category for which I've already assigned characteristics and opinions." It's a shortcut to getting to know someone, and it'll often cause you to form an incorrect image of who he is.

Let's say you just met Tony and he tells you he's a heart surgeon. You could make assumptions about his salary and how he leads his life. But that's all they would be—assumptions. The only thing this really tells you is that he went to medical school (hopefully) and performs major operations.

It reveals nothing about his personality, hobbies, family, or dreams. Maybe he wants to open up a pizza joint. Maybe he and his son swim 20 laps together every morning. But you wouldn't know that from inquiring about his line of work, and you probably wouldn't learn it by following up with, "Oh, a heart surgeon! That's quite a lot of responsibility you've got there, isn't it?" [Insert sound of dying conversation.]

"Much like launching into a monologue about how busy or stressed you are when asked about your day," explains Carolyn Gregoire, a senior writer at The Huffington Post, "diving right into 'what do you do' can be a surefire way to prevent yourself from making a real connection with the person you're speaking to."

2. Talking About The Thing You Do All Day Gets Old—Quickly

The average adult in the United States spends approximately eight hours a day working (not including days off). That's 480 minutes of thinking about it, discussing it, and looking at projects, presentations, and messages related to it.

And it's likely that a lot of time outside of the workday is dedicated to thinking about problems that need solving, emails that require responding, and goals you're trying to achieve. Even if someone likes his current job, he needs a break from it. So please—ask something else. At least at first. You're likely to have a much more engaging and entertaining exchange.

3. It's A Hard Question To Answer If You're Unemployed

There's a chance the person you're speaking with may not even have a job. Perhaps she was laid off because the company decided to downsize. Or she was fired because she slept through an important meeting. Or maybe, like me, she decided to give her two weeks' notice with no traditional 9-to-5 backup plan. Putting her on the spot could turn the situation awkward very quickly.

Unemployment isn't usually a fun predicament to be in, and having to talk about it often makes people uncomfortable. And unless you're the CEO at a company she really wants to work for, she probably doesn't want to tell you the nitty-gritty details about her job search.

Or perhaps she is still employed but she hates what she does. When she responds, she says something along the lines of, "I work at [insert company name] and it's the worst place ever. [Insert several more sentences of bitter rambling.]" And, well, that's a rocky road you probably don't want to travel down.

I'm not saying you should never talk about your profession. Nor am I saying that you should never ask anyone else about his or hers. It's a big part of your life, and you should feel more than free to celebrate big accomplishments, share exciting developments, and vent about your frustrations with those you know.

But it's not the only part of your life, meaning there are plenty of other topics you can bond over, especially during your initial interaction with someone. These 48 better small-talk questions are a great starting point. And while it may seem strange at first to skip over the classic go-to question, it'll ultimately lead to much more interesting conversations.


A version of this article originally appeared on The Daily Muse. It is adapted and reprinted with permission.

At CES, New Alexa-Powered Products Are Everywhere: Here's The Full List

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Amazon's Alexa natural language assistant is showing up in all kinds of products at the Consumer Electronics Show.

In 2016, the general public developed an appetite for controlling their technology with voice commands. Amazon has emerged as the central player in this movement after it released its voice-controlled home assistant Echo. And the tech giant made another very smart strategic move: It made the brains behind Echo—the natural-language AI Alexa— available to other companies to build into their products. At this year's CES, those devices and gadgets are everywhere.

Here's the full list of Alexa-powered products announced at CES 2017 so far, by category.

Smart Home

Lenovo Smart Assistant Speaker

This is Lenovo's version of Amazon's Echo. Users will be able to use all the commands Echo users do. However, the Lenovo device comes in various colors and features a different microphone array design. Lenovo's Smart Assistant has eight far-field microphones, compared to the Echo's seven.

LG Appliances

LG said it's put the Alexa brain inside its new InstaView smart refrigerator. While all Alexa functions will be enabled, users will also be able to use voice commands to re-order foods that are running low in the fridge.

Wemo Mini and App[Photo: courtesy of Belkin]

Belkin's Wemo Dimmer Switch

Belkin says users will be able to sync the Wemo Dimmer switch up with Alexa, as well as IFTTT, the Nest Learning Thermostat, and the Google Home smart speaker at its launch later this year. Same goes for the company's new, smaller, switch, the WeMo Mini.

Incipio CommandKit Wi-Fi Light Switch

Incipio released a $60 Wi-Fi-enabled light switch that customers can control using Alexa or Siri.

[Photo: courtesy of Whirlpool]

Whirlpool Appliances

Whirlpool said many of its smart appliances will respond to Alexa commands starting in "early 2017."

Mattel's Aristotle

Mattel introduced Aristotle, a voice-activated baby monitor that answers both parents' and kids' questions. The speaker also comes with a wireless camera that streams 256-bit encrypted video to users' phones.

Coway Airmega Smart Air Purifier

Coway has created an Alexa "skill" that allows users to tell the Airmega purifier to turn on, adjust temperature, or announce the air quality in the home.

Linksys Velop

Velop is integrating with Alexa to let basic router functions be completed by voice currently limited to turning the guest network on and off. Owners will also be able to ask Alexa to read their Wi-Fi password aloud.

Nightingale

Nightingale said its smart sleep-aid system will work with Alexa once it starts shipping in February. Users will be able to tell Alexa to launch a goodnight scene, or adjust the brightness of the built-in nightlight.

Mattel's Aristotle

Mattel introduced Aristotle, a voice-activated baby monitor that answers both parents' and kids' questions. The speaker also comes with a wireless camera that streams 256-bit encrypted video to users' phones.

Coway Airmega Smart Air Purifier

Coway has created an Alexa "skill" that allows users to tell the Airmega purifier to turn on, adjust temperature, or announce the air quality in the home.

Ford offers Amazon Alexa[Photo: courtesy of Ford]

In the Car

Ford Motor Co.

Ford is incorporating Alexa into its Ford Sync 3 service, which will allow Echo users to turn on their car with a voice command. They'll also be able to lock or unlock doors, check fuel levels, and control IoT-enabled devices, such as home lights or a garage door.

Volkswagen

Volkswagen said it's integrating Alexa with its Car-Net connected telematics services. So drivers will be able to speak commands like "Alexa, ask Volkswagen the way to the nearest flower shop" or "Alexa, ask Volkswagen how much gas is left in the tank" so users can determine if they'll also need to fuel up along the way.

INRIX

The connected car analytics company INRIX said it will be integrating Alexa into its OpenCar platform.

Smartphone

Huawei

Huawei unveiled its Mate 9 smartphone, which it says is the the first to come with Alexa pre-installed.

Huawei Mate 9[Photo: courtesy of Huawei]

Sensory

Sensory, the developer behind always-listening tech in devices like Samsung's Galaxy phones, says it's bringing a new feature to Bluetooth headphones that will allow users to put Alexa in the ear (similar to how Apple has enabled Siri in its AirPod earphones). So users will be able to speak to their earphones to set alarms, make to-do lists, and get news and weather.

TV

Dish

Dish said its customers will soon be able to control their TV with voice after pairing a Hopper DVR with the Amazon Echo or Echo Dot. DISH is the first pay TV provider to announce direct compatibility with Alexa.

Audio

Jam Audio

Jam Audio's $250 Jam Session speaker will understand Alexa commands.

Play-Fi

Play-Fi technology announced it will be integrated into several models of Thiel's new Aurora LifeStream wireless speaker system. The products will be compatible with Alexa with the DTS Play-Fi firmware update.

iHome

iHome said it'll be selling an Alexa-powered bedside speaker.

Monster's Soundstage Home Speaker

Monster, the original audio company behind Beats headphones, announced that it's bringing Alexa to its line of Soundstage home speakers.

[Photo: courtesy of UBTech Robotics]

Robots

UBTech Robotics's Lynx

The Lynx humanoid robot will use Alexa's brains to play music and control smart home devices, based on voice commands. Lynx also recognizes users' faces and can change its responses accordingly.

LG Hub Robot

LG's new robot contains the Alexa brain and responds to various commands with body language, like nodding its head when answering a question. Hub Robot can also identify family members through facial recognition.

Samsung Powerbot VR7000

Samsung says its new smart vacuum will have a companion app and Alexa compatibility when it launches this year.

And that may be just the start. As we move into the new year other companies and products are likely to announce Alexa integration.

How To Use Brain Science To Be Your Best Self In 2017

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Neuroscience offers some handy hacks to learn faster, focus better, and make smarter decisions this year.

Resolutions are often an exercise in wishful thinking. People rarely keep them, mostly because they're vague about their goals and don't have a plan for following through. But that isn't the only thing that may weaken resolve or slow progress toward a goal. Failing to understand some practical brain science can just as quickly do you in.

Neuroscience has shown us this year that we may actually have everything we need to stay focused, be more creative, remember more, and make better decisions—just as long as we can work a bit more with our brains, not against them. Here are a few things we learned that can take you closer toward being your best self in 2017.

How To Learn More

Authors Judah Pollack and Olivia Fox Cabane used a gardening metaphor to explain how certain brain cells act like a landscaping crew, pruning, weeding, and nurturing synapses so they function better. They lay waste to unused synaptic connections to make room for more learning. So, the authors remind us, it's important choose your thoughts wisely: the more you think about something, the more you'll reinforce certain connections, lessening the likelihood that they'll be pruned.

"If you're in a fight with someone at work and devote your time to thinking about how to get even with them, and not about that big project, you're going to wind up a synaptic superstar at revenge plots but a poor innovator."

Read More:Your Brain Has A Delete Button—Here's How To Use It

How To Sleep Better

All of that gardening happens surreptitiously while we snooze. Sleep, therefore, is one of the main keys to learning. The problem is that we're likely not getting enough of it. A small but noteworthy recent study showed that getting six hours of sleep can be as bad as staying up all night.

Experts recommend making room for healthy habits at bedtime, such as making sure it's at the same time each night, keeping the room cool, limiting alcohol before bed, and putting away your devices at least 30 minutes before turning in. Oh, and try to drop excess weight. Obesity has been linked to sleep apnea.

Read More:Why Six Hours Of Sleep Is As Bad As None At All

How To Trust Your Gut

Recent studies suggest that trusting your instincts in combination with careful consideration of facts can improve your decision-making. Gut instincts can be really valuable, as long as you keep them in balance.

To better tap into your gut's decision-making power, Hana Ayoub, a professional development coach, emphasizes the importance of buying yourself some time to reflect.

"Start telling people: 'I need to sleep on this, I'll get back to you tomorrow.' Start building that response into your conversations, especially with the people you work with most," she advises. They'll often respect that. "It's telling people that's how you work."

Read More:The Hidden Power In Trusting Your Gut Instincts

How To Learn Faster

Sometimes the simplest shift can make the most profound difference. So it is with learning. Mastering something that requires motor skills, for example, is easiest when we change up the way we're moving through the exercise, rather than just repeating it exactly the same way over and over.

Ditto for shifting perspectives. Try "teaching" the thing you want to learn to another person. The act of explaining it to someone else can actually solidify those concepts for you.

Read More:Six Brain Hacks To Learn Anything Faster

How To Focus Better

You already know that learning and remembering takes focus. The problem is that your brain likes to wander. One key to better concentration is to quit multitasking. And while you're at it, take the information you're being fed and learn to distill and summarize it. It's one thing to embrace "monotasking" and another to use the mental energy you save to sharpen those analytical skills in the process.

Read More:Surprisingly Simple Ways You Can Trick Your Brain Into Focusing

How To Move From Autopilot To Action

A new calendar year comes with the fresh promise of moving beyond past pitfalls toward success. But January 1 is hardly the only day that can spur you on to action. Our brain likes so-called "pivot points," like the first of the month or any old Monday, as evidenced by the regular surge of Google searches for "quit smoking" or "diet" on those days. Researchers speculate that it's because such days force us out of our routines to think of the bigger picture.

To tap this power any day of the week, Bob Nease, former chief scientist of Express Scripts, says to "pull back from the day-to-day flow altogether, as opposed to just marking its peaks and valleys (sorry, Hump Day), in order to become more aware of the choices we can make, big and small—and then actually make them."

Read More:Your Brain Is On Autopilot More Than You Think, Here's How To Wake It Up

How To Be More Creative

You've no doubt heard that eureka moments often come when we're lathering up in the shower—72% of people claim that's happened to them. However, science also shows that creative breakthroughs can happen just by daydreaming or spending time alone (or both). Solitude seems to be useful, but the circumstances that encourage creative thought during those periods may be more flexible than we think.

Read More:7 Surprising Facts About Creativity According To Science

Life Inside A Shenzhen Hardware Accelerator

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China has a city built to help people make things. And startup founders from around the world are flocking to it.

Late in 2015, Bronx native Nisan Lerea and a friend toiled away in Lerea's parents' basement on a waterjet cutter, an effort that began as a senior thesis project at the University of Pennsylvania's School of Engineering and Applied Science. Now he's 8,000 miles away in Shenzhen, China, sharing an apartment with three colleagues, trying to turn the prototype into a commercial success.

Lerea's company, Wazer, joined HAX, a venture-capital firm and hardware accelerator. "We got excited about the idea of doing development in China because we knew we were going to have to rely on the supply chain here," he says.

Wazer's 3'-by-2' waterjet cutter costs less than $5,000, sits on a desktop, makes digital cuts, and is geared toward small businesses, artists, custom mechanics, automotive hobbyists, and tinkerers who perform these functions manually. Capable of cutting through glass, ceramic tile, stone, carbon fiber, copper, steel, titanium, and other hard materials, its cutting functions are otherwise available only from industrial-scale machines that cost between $100,000 and $1 million.

Wazer's tabletop waterjet cutter is designed to fit into any workshop.Photo: courtesy of Wazer

At HAX, Wazer shares space with other lifestyle, medical devices, robotics, infrastructure, and advanced fabrication hardware startups in the center of the world's hardware capital, Shenzhen. A short bus ride north of Hong Kong, Shenzhen was designated as a Special Economic Zone by the Chinese government in 1980 and transitioned from an assemblage of fishing villages into a manufacturing hub making the world's clothes, furniture, jewelry, and toys. Accordingly, its population skyrocketed from 30,000 in 1980 to as many as 20 million today. And its annual GDP exceeds that of the Republic of Ireland, Finland, and Greece.

Now Shenzhen is being reinvented as an entrepreneurial city, leveraging its manufacturing background, technologically adept labor pool, billions of dollars in foreign direct investment, and youthful demographic. (The average age of residents is below 30 years old.) Innovative industries such as biotechnology, green energy, communications technology, and new materials now account for 40% of the city's economic output. Shenzhen's R&D investment is approximately double the Chinese city average and it typically leads the country in patent applications. And in 2008, it was designated as a UNESCO City of Design.

A Place To Get Stuff Done

Although innovation is spreading throughout China, Shenzhen had a head start. Speaking about connected hardware, Duncan Turner, managing director at HAX, says that the city is "always going to have an unfair advantage over anywhere else." There are pockets of innovation elsewhere, such as smart fabrics in Suzhou and materials in rural parts of the country. "But it's never going to be as big as what's going on here," Turner says.

HAX's Duncan Turner talks about the accerator.Photo: courtesy of HAX

China's top-down government policies have benefited growth, and so too has entrepreneurialism. Turner, a U.K. native, has lived in China for eight years and observed Shenzhen's evolution. Historically, he says, large foreign companies knew how to deal with local wholesalers for parts, but startups had difficulties. That has changed over the last few years. "Now, this is the easiest place by far to get any of that stuff done. Suppliers are used to dealing with startups...There's a whole lot of building blocks there to enable a startup to move quickly," he says. "It's a pretty friendly environment to get stuff done. People just want to do business."

Innumerable makers, designers, manufacturers, wholesalers, and shippers have formed a hardware ecosystem in Shenzhen where creating is only constrained by one's imagination, and HAX is located at the epicenter of it. Its proximity to a wide selection of inexpensive components suppliers reduces development time for startups. "It's really valuable to be able to design a machine while being close to those vendors," says Lerea.

In Shenzhen, says Vienna native Julia Kaisinger—the cofounder of Livin Farms, another HAX company—entrepreneurs can visit factories to inspect product quality and working conditions. And suppliers offer immediate product feedback and insights into manufacturing possibilities. "When you are here, you start building up a relationship because they want really to earn money with you," she says. By interacting with suppliers, she adds, a startup can "treat them as a partner. Not just as some Chinese factory where you give them as little money as possible."

With new products, problems with prototypes are inevitable, Kaisinger says, and they can be remedied in a day in Shenzhen, faster than elsewhere else. "And time's super important right now," she says. "Who has the time to wait three weeks to see if this thing is working or not?"

Livin Farms' Julia Kaisinger with the company's mealworm-production machine.Photo: courtesy of Livin Farms

Livin Farms created a 2'-by-1' soil-less, sensor-controlled, temperature-regulated, closed lifecycle to raise edible mealworms indoors. The mealworms are cultivated using kitchen scraps, reducing waste and giving users an understanding of what is going into their food. The microclimate is an alternative to industrialized meat production options and Livin Farms decided to go the insect route because, as Kaisinger said, "You can't really put chicken or a pig in your apartment."

Harvested mealworms are prepared in different fashions. When dry roasted and lightly salted, they taste similar to sunflower seeds, nutty and neutral. Kaisinger said people are hesitant at first, "But once they taste it, they really love it. And it's super healthy." She puts dry-roasted mealworms in salads, breads, cakes, yogurt, and granola. Prepared differently, they are meatier and can be made into burgers and mincemeat. "There's so much potential," she says.

Barriers, Language and Otherwise

Although creating a company in Shenzhen offers many advantages, it also has its impediments. Entrepreneurs must use VPNs ("virtual private network") to circumvent the government-imposed censorship of the Great Firewall of China. Internet access, Lerea says, is "slow and unstable and unreliable. And just a constant frustration."

Neither Lerea nor Kaisinger read, write, or speak Chinese. Google Translate helps with translations, but Lerea said, the biggest challenge is "definitely still the language barrier," particularly when buying parts online. What could be ordered on Amazon in minutes may take an hour in China. Owing to the translation hurdle, Lerea said his company has "bought hundreds and hundreds of parts of all different shapes and sizes."

Kaisinger agrees: "A lot of stuff gets lost in translation...Sometimes, parts just arrive not the way you want them to." She adds, however, "You can get over it." She communicates with pictures and said larger factories have English-speaking representatives. Local HAX staffers also help out. She talked about difficulty buying a SIM card and says "These are super-simple things, but it's really convenient to have people around who support you with this."

Kaisinger is studying Chinese, but said, "It's coming slowly...I don't really have time. Time is so precious. I put most of my time into learning about manufacturing."

Beyond language, life requires other adjustments. Lerea shares an apartment with co-workers and gets around on the subway, a bike, and hoverboard. Regarding adapting to life in Shenzhen, he says "It's a challenge, but I think that we feel we have a decent handle on it now. We know local places to eat. We know how to navigate the city."

When hunting for housing options, Kaisinger said the guidance HAX provided was valuable because without connections, "[landlords] charge foreigners more." To help her learn Mandarin, Kaisinger lives with local women not associated with the accelerator.

Kaisinger became intrigued with China during her first trip five years ago and is now maximizing the scarce time she spends away from the office. On weekends, she hikes and bikes. "China is just so big and has this surprisingly beautiful countryside. And this very interesting divergence where it's at the same time kind of communist and capitalist," she remarked.

She explained that in a globalizing world, "China is one of the few countries in the world where you very strongly feel as a foreigner...It has its very strong own culture...[Chinese] have a very unique way how they see life and how they interact with each other." As an escape, she visits Hong Kong, which is more international.

For startups, Turner said, "The cultural problems are more of challenge than the language problems. It's the main reason why [HAX is] here, really, is to help them get ahead. And we're still learning how to do it, really well...It's definitely a learning curve."

UN For Startups

Although the city's language, culture, and environment differ, entrepreneurs spend most of their time in HAX's new 18,000-sq.-ft. office, where the accelerator's composition resembles that of the UN with 55% of the companies coming from North America, 20% Europe, and 25% Asia. The office's center is a large open space with dozens of parallel computer workstation rows. Offshooting this area are conference rooms, napping spaces, and a large kitchen and dining area with a ping-pong table. The area also has a workshop with laser cutters, 3D printers, various metal working machines, and equipment for environmental control and electrical compliance testing.

Company founders typically spend six or seven days in the office, 12-14 hours per day or more during media blitzes and fundraising stages. During hectic months, Kaisinger says that she works "Monday to Sunday, 8:00 a.m. in the morning til 3-4 a.m."

HAX's sprawling workspacePhoto: courtesy of HAX

Besides space and capital, HAX offers other services useful for budding entrepreneurs, including business-plan development, pitch preparation, government-relations management, and mentoring. The accelerator also brings in experts in fields including manufacturing, robotics, electronics, engineering, industrial design, sourcing, branding, graphics, video making, and storytelling.

Kaisinger appreciates "being in this environment here with other startups. Learning from the other teams.The main advantage is really the drive you get here. The environment from the other people. And it really pushes you. You're not left alone somewhere. You feel something is happening here."

In exchange for 9%t of startups' equity, HAX gives them $100,000 in funding. And after the HAX program, startups often crowdfund. According to Turner, HAX accounts for 1.5% and rising of total funding for Kickstarter projects, and 5% of Design & Technology projects that raise above $1 million.

Using this model, Hax successes include Makeblock, which manufactures programmable robotic kits; Next Thing Co., which made the first $9 computer; BBB, which provides mobile blood testing; Revols, which makes custom-fit earphones; and Dispatch, which is creating a self-driving delivery vehicle.

Kaisinger hopes Livin Farms will replicate these results and has enjoyed the adventure thus far. She appreciates the entrepreneurial community and said, "It's really a lot more fun if you have people around you who are in a similar situation or have been."

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